Quoted from Wickerman2:That’s why they never make an announcement about “issues”. It would lock them in to making everyone whole and not just the squeaky wheels.
I assume they also hope people will just think it’s not worth the trouble and give up.
I "fought" with Stern for over a year before they finally sent me a replacement playfield for my GBLE. To this day, there hasn't been a single ball played on it.