Quoted from snaroff:
They "realized" it after many customers pushed for change (me being one of them). I am not shy about emailing Stern executives about my experiences with their products. My recommendation to other Pinsiders is send feedback directly to Stern and your distributor. Venting on Pinside is therapeutic, however not as effective as thoughtful, direct correspondence with Stern management (like the new QA director, for example). Use videos and photos to tell your story. If enough people engage with Stern, I'm hopeful the pendulum can swing back to sanity.
I am sure you are a nice guy and I don’t want you to think I have it in for you but man do you have this whole thing completely backwards. IMO the ONLY thing that has made Stern reverse course or consider fixing a defect is PUBLIC outcry on forums and podcasts. What you want is actually what Stern wants. Everything hidden so when they do nothing no one knows any different. Stern just hopes the fact they release a shiny new object every 4 months or so will just shift attention from the problems with their previous release to FOMO over the new release. For the last 10 years Stern’s business model is to continue to cut cost in order to increase profit. And it shows with the obvious decline in the quality of their machines.
Telling people to not speak up publicly is the absolute worst thing you could tell consumers to do in today’s day and age if they want companies to do right by them. I have to wonder if people realize just how little respect a pin company has to have for its customer base to knowingly put out machines with bad PFs. Stern and JJP know damn well that the playfield is the MOST important piece of every pin. It is absolutely disgraceful. And people should stay quiet and politely email Stern? These quality issues by Stern and JJP are not unknown to the companies involved. They know what they are doing and are just seeing what they can get away with all in the name of higher profits. Not only should people speak publicly they should speak more often. The next best thing to not buying a NIB from Stern or JJP is a threat that you won’t buy if things don’t change. Those pictures on public forums of bad PFs are probably the most effective way to get peoples point across to these pin companies. Don’t listen to those who try and silence you. They are misguided.