(Topic ID: 249870)

Continued playfield issues with JJP and Stern

By f3honda4me

58 days ago

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  • 2,674 posts
  • 361 Pinsiders participating
  • Latest reply 9 hours ago by Clytor
  • Topic is favorited by 96 Pinsiders


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#570 50 days ago
Quoted from BertoDRINK1:

My Star Trek Pro Vault was purchased late January HUO with a playfield protector since day one. I sent my distributor pics of all the posts blistering and 2 areas that have chipped to the wood. Only 800 plays.
This was his response.
There is nothing that can be done about it, as it is a common thing and it is out of warranty.

Wow, that goes beyond an unacceptable outrageous response. Sure hope you took it up with Stern.....

1 week later
#1059 41 days ago
Quoted from TomGWI:

That’s nothing. This is mine out of the box.[quoted image][quoted image][quoted image]

Man that's brutal Tom....

#1293 37 days ago
Quoted from GorillaBiscuits:

Add my Maiden LE I bought NIB to the pile. Here's the pictures of the ones I sent to Stern multiple times that have been completely ignored. There's more, but couldn't photograph them well.
Of COURSE there are "no widespread issues" if they simply don't acknowledge them.
Sorry, but 9k is a HUGE expense for me, and I'm going to take a huge hit if I ever sell this.
I take care of my games, and have limited time to play my reasonably large collection... so basically a well maintained, fairly new, low play LE that looks like this is acceptable them. Awesome.
I don't know what's going on there now, but when my Star Wars pro had a bunch of ghosting 2 weeks after buying it new, they promptly sent me a populated PF. And every single issue I've had with other NIB games, heck even second hand ones, were promptly taken care of.
I had a JP and Beatles order ready to go... both cancelled. Super bummed as I love their games. No more Stern NIB games for me if this doesn't get resolved, this is a huge middle finger to not even get a "thanks for buying a bunch of our NIB games over the years, we acknowledge your issue and we're looking into making this right".
[quoted image][quoted image][quoted image][quoted image][quoted image][quoted image][quoted image]

WOW.....totally speechless....

#1303 37 days ago
Quoted from Extraballz:

Stern must have meant they only had a documented clear issue on 7 or 8 Machines.
I miss any? Crazy what these manufacturers have been trying to get away with.


1 week later
#1884 23 days ago
Quoted from PtownPin:

Stern chose to market to high end collectors, and priced their games accordingly. With that comes a different level of expectation

Very well said, bulls eye!

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