(Topic ID: 249870)

Continued playfield issues with JJP and Stern

By f3honda4me

4 years ago


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#8842 2 years ago

Unfortunately joined the ranks of the GnR playfield problems. LE April built, <200 games, came installed with the 'fix' of the metal washers which just made the pooling start further out from the post. Slightly cracked and lifted artwork starting to show near the backstage post. I also have a washer overtorqued that I was just told by JJP is normal because of the location? Would like input on this as it feels like bs. They offered to ship me more freaking washers. No empathy, no apology, hey we are trying to make it right, nothing. Is anyone tracking the serials, issues, JJPs responses to claims? etc?

#8850 2 years ago
Quoted from Flipper_Ripper:

They have no intention of fixing it. But the power is with the people and the evidence for the class action suit is building up unfortunately. Only way they will listen is when it hurts their wallets.

Is there talk of a class action lawsuit against them? I wonder if this would push them to stand behind the product.

#8851 2 years ago

I would like some feedback from the group. Is this normal? I have pooling around posts and art cracking near the backstage. Regarding this photo I was told:

"This needs to be tightened down good, otherwise the upper flipper shot will push the ball rail back, causing the right orbit shot not to go to the left flipper."

My problem with this is if I run my finger around it I can feel it starting to pool around this item in the back, which means it will pool further and possibly crack correct?

JJP Gnr bent washers its so tight (resized).pngJJP Gnr bent washers its so tight (resized).png
#8866 2 years ago
Quoted from BrianJ1337:

I hope they stay around for a long while as their game play is totally different and unique. There is absolutely a JJP “feel” and I like that about them.

I agree, I want them to stay around. They make amazing games. This can’t be good for them and I hope they figure it out because their games are wonderful. Competition is a good thing. Seems like their reputation would be worth the cost of that playfield. This is clearly a defect regardless of if its mirco or JJP, JJP hired them.

I have heard Stern will send playfields out if they are messed up, is this true?

3 weeks later
#8976 2 years ago
Quoted from cooked71:

This is complete bullshit. Have JJP actually lost their minds? Their Playfields are without exception complete crap, they make no effort to fix them, and now they are not recommending even trying to prevent them falling apart.
From now on I think I’m going to be happy with Stern and Spooky. It’s a shame because I like JJP games, but buying a $15 - 20k game (aud) and then being treated like that?!?!?
Unbelievable.

Agreed. GnR LE was my first JJP, pooling and cracking around posts with fewer than 200 games (I think 170ish) and JJP said they would send washers two months ago. Asked Barry where they were, he said he would check ONE MONTH AGO. They don’t even bother getting back to customers at all. Nothing. My Deadpool LE has almost 3000 games on it and the playfield looks like glass. I am seriously going to pre-order any/all future Spooky or Stern machines that have themes I love, I’m torn on JJP, they make amazing games but give no shits about quality or customer service from their response. If they just cared, just responded, took a few minutes to source plastic washers like all the places selling them to us, I would not be so conflicted.

#8981 2 years ago
Quoted from Mattyk:

Nobody that has added the washers as preventative maintenance has had a playfield issue. To me that is a fix

Not sure we can declare this as a fix for at least a while, the artwork separating from the playfield is particularly troubling on GnR, doesn't that then mean you could not strip and re-clear these without problems?

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