Quoted from GeekedOnPinball:

Is there talk of a class action lawsuit against them? I wonder if this would push them to stand behind the product.

Quoted from jimwe5t:

If poor customer treatment ensues: as JJP continues down this path of ignoring PF issues, they will be done, no matter the FOMO. It cracks me up when someone refers to JJP as the 2nd biggest pinball co. Have to chuckle every time someone says this. JJP is a tiny company that has only put out 6 games in 12 years. Other than WOZ at $6.5k they’ve struggled to sell many of anything. Spooky may soon overtake them. Lol. Surely CGC is larger. AP has already put out half as many games. With Dennis there, they could easily take over JJP. It is a mirage JJP is called number 2. Stern makes more machines in a month than JJP does every couple of years. Lol Now that fewer people are being fooled by their marketing and don’t believe they’ll ever be motivated to fix all their problems, JJP has a highly questionable future. Unless the billionaire owners continue to poor unlimited money into JJP as they’ve already done in the past. They must love this pet project of theirs. Lol