People are already paying record prices for NIB machines. Charging your customers (or even offering the option) for something you should be doing correctly anyway is not the answer.

Not really a head scratcher. You had different processes, different materials, and a whole slew of toxic chemicals that are now considered unsafe.

#gimmebackmyVOCs

Because prepping metal for paint and clear vs prepping art work covered new growth plywood wood is like comparing apples to walruses.

No one is making excuses as much as they are trying to identify a root cause. Either way to your point if I was a large manufacturer and I had boutique game companies showing me up in the quality department ( especially for what these things cost), I'd be stepping it up a notch.

Yes, but a rep is not nearly as good as having a dedicated staff on call. Besides the car industry is not totally immune. There are plenty of car manufacturers who have issues with soft and easily damaged paint, whether its applied too thin (modified process) or an EPA regulation issue (less durable compositions).