Quoted from DerGoetz:
JJP ordered a perfectly fine playfield from Mirco and paid Mirco in prefectly fine Euros, they are not at fault as a manufacturer for the initial issue.
They are as much victim as the rest of us.
False. The are the manufacturer of the game and it is their job, their responsibility, when selling a game that amounts almost to the cost of a new car, to hold their suppliers to whatever quality standards they want to represent. Their job is to validate every batch of parts they get from any supplier. Any good manufacturing business knows that supplier part validation is the key to having consistent product without worries down the line.
JJP represented selling a pinball machine which they consider to be of the highest quality. They tout their customer service on their website. Yet, as we have all seen they do not hold this true when the shiz hits the fan. It's a bunch of backhanded communication, misinformation, silence and ignorance that is far from being a standup business and representing the quality of a $15k toy. No matter if JJP caused the issue or if it was Mirco's fault entirely, it is completely JJP's responsibility to make the situation right. Making the situation right would be replacing the customer playfield at no expense and no detriment to the current owner of the game. Logically, that would be almost impossible so I think everyone in the thread I originally created was very happy with the fact that Jack started calling people to announce the free playfield. It's not a solution but it's a resolution and, while it would cost still many hours or many hundreds of dollars for someone to replace the playfield at least the concept was that those affected would get a playfield that would be free of those issues.
Meanwhile JJP has basically been silent on the situation. Jack never stood up and took responsibility, made any formal announcement, etc. He contacted select game owners and told them this information. Not everyone got this call and as far as I know no one who paid for a replacement playfield has been refunded, playfields for free haven't been delivered in the slightest. So even what minor amount of concessions JJP seemed to have made they haven't delivered at all.
I'd reiterate again that there is absolutely almost no warranty which covers this issue. It is a manufacturing issue with producing a product that does not perform to the standards which any person would consider acceptable. The JJP warranty that would cover this issue is only for 30 days and only if you register the game within 5 days of getting it and only if you are the first owner. Otherwise the electronics warranty lasts 6 months (routed) or 12 months (home use) and it only covers the electronics (computer, boards, etc). Jack admitted to me on the phone it was Mirco's problem, then he took it back later in email and said they made no final determination on where the issue lies. He talked out of both sides of his mouth and I can see why those who got the "free" call were so excited. He's a good salesman, if nothing else.
Until the owners of these games, the customers of these companies, stop buying the products they produce they have zero incentive to change. JJP had been notified over and over again for almost a year now, yet they barely made any attempt to identify and resolve the problem let alone STAY SILENT when they knew there was a manufacturing problem on the line (they made changes to the way posts were installed on the games). Instead of telling their customers about the issue, proactively sending fix kits to them to try and prevent issues from happening, telling people to loosen the posts, replace with star posts, ANYTHING... they let the games sit in people's houses and locations just having the posts DIG in to the playfield, something that could have actually been prevented if JJP was a stand up company. They wanted to sweep it under the rug, it's quite obvious. There are many things we'll never know, why did Frank leave? He seemed to be in charge of support, who is now? Was it related to this situation? There are so many unanswered questions and in the end it's all of us who get screwed.