Quoted from imagamejunky:

Unfortunately my brand new JP Premium playfield has problems also. And it has the new playfield design with circles around the posts. Build date 10/21/19. It has 2 areas (as of now) with clear/artwork that has chipped away with bare wood now showing. These are both areas where a metal lane guide was pressed against the playfield, not from posts being hit from a ball.
I made phone calls and sent pictures on Dec 5th to both my distributor and to Stern. Stern is “reviewing” my case and is supposed to get back to me.
I have specifically requested a completely populated playfield. They need to do the right thing here. I personally have purchased 8 Stern pins. (7 premiums, 1 pro). I’ve put thousands of dollars in Stern’s bank account. This is the first time I’ve requested an expensive warranty item. If they don’t give me a populated playfield I will NOT be buying another Stern.

Quoted from imagamejunky:

I am very very happy to report that I just got a phone call from Stern this morning. They are shipping me a populated playfield. This is very good news. And an early Christmas present.
Stern is doing the right thing!

Quoted from imagamejunky:

I am very very happy to report that I just got a phone call from Stern this morning. They are shipping me a populated playfield. This is very good news. And an early Christmas present.
Stern is doing the right thing!

Quoted from imagamejunky:

I am very very happy to report that I just got a phone call from Stern this morning. They are shipping me a populated playfield. This is very good news. And an early Christmas present.
Stern is doing the right thing!

Quoted from Who-Dey:

Pinball is hard that's for sure but this problem really needs to get fixed bad because I know so many people who wont buy right now. . Hopeful they get a handle on it soon.

Quoted from TomGWI:

My distributor was going to talk to them yesterday. Haven’t heard anything back.

Quoted from TomGWI:

Wish I would get that call.
Congrats.
Good on Stern to make it right.

Quoted from newpinbin:

Who did you speak with?

Quoted from TomGWI:

Wish I would get that call.
Congrats.
Good on Stern to make it right.

Quoted from JodyG:

Don't get in too big of a hurry...I know people who had their populated playfield swap approved months ago and nothing is happening.

Quoted from imagamejunky:

Unfortunately my brand new JP Premium playfield has problems also. And it has the new playfield design with circles around the posts. Build date 10/21/19. It has 2 areas (as of now) with clear/artwork that has chipped away with bare wood now showing. These are both areas where a metal lane guide was pressed against the playfield, not from posts being hit from a ball.
I made phone calls and sent pictures on Dec 5th to both my distributor and to Stern. Stern is “reviewing” my case and is supposed to get back to me.
I have specifically requested a completely populated playfield. They need to do the right thing here. I personally have purchased 8 Stern pins. (7 premiums, 1 pro). I’ve put thousands of dollars in Stern’s bank account. This is the first time I’ve requested an expensive warranty item. If they don’t give me a populated playfield I will NOT be buying another Stern.

Quoted from Multiballmaniac1:

I really want a Stranger Things and have the money.

Quoted from guitarded:

I was hovering around an Iron Maiden and an Elvira for 18 months or so.

Quoted from jfh:

Any Elvira owners seeing issues?

Quoted from jfh:

Any Elvira owners seeing issues?

Quoted from TomGWI:

Sigh![quoted image]

Quoted from NPO:

In the spirit of "Hell with QC issues, I bought this instead", I pick this up next week.
How many LEs would this have been: I think 4 NIBs.
Oh well, too bad for you Stern, JJP, and anyone else pawning your half-baked crap on us with ever-increasing prices:

Quoted from NPO:

In the spirit of "Hell with QC issues, I bought this instead", I pick this up next week.
How many LEs would this have been: I think 4 NIBs.
Oh well, too bad for you Stern, JJP, and anyone else pawning your half-baked crap on us with ever-increasing prices:

Quoted from Who-Dey:

That looks nice! What kind of motor is in it?

Quoted from cliff_clavin:

What I find absolutely mind boggling is how so many pinsiders are jumping into stranger things without knowing whether these issues have been solved. Why take a huge chance and risk having the issue most are desperate to avoid?

Quoted from TigerLaw:

I’m a bit late to this party, is Stern making the playfields in house currently or still outsourcing that portion of the business. If Stern is not going to make an announcement that the issue has been addressed, how will we know when it’s been addressed? Apologies in advance for my lack of knowledge on this subject...but there are a lot of posts in this thread.

Quoted from TigerLaw:

I’m a bit late to this party, is Stern making the playfields in house currently or still outsourcing that portion of the business. If Stern is not going to make an announcement that the issue has been addressed, how will we know when it’s been addressed? Apologies in advance for my lack of knowledge on this subject...but there are a lot of posts in this thread.

Quoted from chuckwurt:

All stern playfields are cut in house and inserts are added. They then send them out for art and clear. I was told they have multiple vendors that do the art and clear.

Quoted from chuckwurt:

All stern playfields are cut in house and inserts are added. They then send them out for art and clear. I was told they have multiple vendors that do the art and clear.

Quoted from Who-Dey:

And one of these vendors is obviously Micro.

Quoted from PanzerFreak:

The multiple art and clear vendors may be why some Stern playfields are perfect and another has issues. This has now resulted in the playfield quality lottery, a game customers shouldn't have to play at these prices.

Quoted from TigerLaw:

I’m a bit late to this party, is Stern making the playfields in house currently or still outsourcing that portion of the business. If Stern is not going to make an announcement that the issue has been addressed, how will we know when it’s been addressed? Apologies in advance for my lack of knowledge on this subject...but there are a lot of posts in this thread.

Quoted from Who-Dey:

And one of these vendors is obviously Micro.

Quoted from Who-Dey:

And one of these vendors is obviously Micro.

Quoted from EricHadley:

Agreed
If it flys like a duck, quacks like a duck, smells like a duck, appears to be a duck and tastes like a duck. Why then it must be a duck!

Quoted from Zablon:

....you licked your playfield? You have some strange hobbies...

Quoted from kermit24:

Incorrect. Micro has said over and over he has never supplied Stern.

Quoted from Who-Dey:

That looks nice! What kind of motor is in it?

Quoted from WillSmuz8999:

Trying to set the record straight...
Mirco does not make Stern playfields. Mirco makes for his own repro business and JJP.
Stern makes their boards in house now, and installs the inserts, and sands the boards. I am not sure if they perform the seal coat, but I think they send them to an automotive coater in Crystal Lake, IL, who seals them, then they are sent to Rockford Silk Screen Process for digital printing,and then to the same clearcoater. Not sure, if they still use them for playfields too, but Stern once used The Fun Company in New Lisbon, WI. I know they were, maybe still are, making the wood cabinets for Stern, and possibly playfields.
American Pinball once used Mirco for the beginning of Houdini, but switched to Bader in Scales Mound, IL and then they are sent to Signcraft Screenprint in Galena, IL.
Charlie at Spooky once worked for Signcraft. Charlie gained knowledge in digitally printing playfields, etc... and has a JV with Tim Lutz at Lutz Mfg, in Benton, Wi, which is where he gets his playfields.
That is all!

Quoted from WillSmuz8999:

Trying to set the record straight...
Stern makes their boards in house now,

Not sure, if they still use them for playfields too, but Stern once used The Fun Company in New Lisbon, WI. I know they were, maybe still are, making the wood cabinets for Stern, and possibly playfields.

Quoted from pinballaddicted:

So are Stern making their playfield inhouse or not?

Quoted from pinballaddicted:

If you go through all of Sterns factory tours there is nowhere in their factory to make playfields.

Quoted from pinballaddicted:

Could you kindly tell us where you got your information from.

Quoted from WillSmuz8999:

Trying to set the record straight...
Mirco does not make Stern playfields. Mirco makes for his own repro business and JJP.
Stern makes their boards in house now, and installs the inserts, and sands the boards. I am not sure if they perform the seal coat, but I think they send them to an automotive coater in Crystal Lake, IL, who seals them, then they are sent to Rockford Silk Screen Process for digital printing,and then to the same clearcoater. Not sure, if they still use them for playfields too, but Stern once used The Fun Company in New Lisbon, WI. I know they were, maybe still are, making the wood cabinets for Stern, and possibly playfields.
American Pinball once used Mirco for the beginning of Houdini, but switched to Bader in Scales Mound, IL and then they are sent to Signcraft Screenprint in Galena, IL.
Charlie at Spooky once worked for Signcraft. Charlie gained knowledge in digitally printing playfields, etc... and has a JV with Tim Lutz at Lutz Mfg, in Benton, Wi, which is where he gets his playfields.
That is all!

Quoted from pinballaddicted:

So are Stern making their playfield inhouse or not?

Quoted from chuckwurt:

Yes. Everything but the art and clear.

Quoted from pinballaddicted:

I am not so sure you have your facts correct. Could you kindly tell us where you got your information from?

Quoted from chuckwurt:

Stern.

Quoted from littlecammi:

Stern tour showed Elvira + JP + SW comic art edition all being assembled. Per our tour guide playfields are cut and routed at Stern, sent out for printing and clear coat, then returned to Stern where they are placed in racks and left for weeks to let the clear cure.

Quoted from Who-Dey:

And one of these vendors is obviously Micro.

Quoted from EricHadley:

Agreed
If it flys like a duck, quacks like a duck, smells like a duck, appears to be a duck and tastes like a duck. Why then it must be a duck!

Quoted from BillySastard:

You guys actually think that Stern makes their own playfields, then ships them to Germany for art and clear, then gets them shipped back? Think about that for a bit boys.