Quoted from CubeSnake:
Stern can and will continue to put out an inferior product as long as people are there waving $$$ at them. From all accounts here, they simply DO NOT CARE. Most people here won't pick up the phone and call Stern to lodge a complaint. Stern seems to know this. They seem to have an attitude that they are the only game in town. They're not. Not anymore. It isn't 2007 anymore and with the other pinball providers coming of age (Spooky, JJP, CGC, et al) with some damn good titles and excellent QC, Stern finally has some serious competition. It may be too late for them, though as potential buyers are keeping their NIB purchases from Stern on hold.
Stern seems to be the classic "victim of their own success".
They arent the only game in town but they kind of are. JJP is too expensive for many people and they also have quality problems and they have proven that they dont give a shit about their customers.
Spooky, it will take you a year to get your game, IF you can even get one and their games arent as fun as Sterns games either.
CGC is the best company out there but they only make remakes. If they start making their own games and they are good, they could really hurt Stern big time..
Deeproot....we will see what happens there. They are big talkers and they plan on taking a nice piece of the pie from Stern but so far they are just all talk.
Stern could bury them all except CGC if they wasnt so stupid. All they have to do is up their quality and they smash the competition but for some reason they don't seem to care about doing that. Stern makes killer games but their quality and terrible customer service is definitely hurting them. I am personally afraid to buy anything from them right now and I'm also pissed about their customer service so I won't buy right now because of that either.