Quoted from BobC:
What have folks who have had success done?
in short >>
-4 plus months of weekly or biweekly emails showing the issues to both distributor and Stern support
-Lots of work to keep on them (I get the impression they are hoping many will just give up over time)
-once our playfield bunching started to chip off in 1/4 to 1/2 inch sections at posts, then it finally seemed to cross the threshold from "acceptable" to "defect" in their eyes. BS in mu opinion but that seemed to be what it took.
We received a supposedly new/ 'fixed' blank playfield that we can swap in at some point.
Honestly, the response is a joke and the most frustrating thing is that it took regular communication from us with basically no return communication in order to keep the case open.