Quoted from Durzel:

How are people supposed to trust that the game they buy is going to be sorted if all they’ve got to go on is a vague comment that the problem is fixed?
It sounds to me like inducing more people into buying pins that might turn out to be faulty, with each individual customer having to get their issues resolved individually, like how it is now.
Acknowledging that a problem exists and then refusing to elaborate is worse than not acknowledging it, in my opinion. I struggle to conceive of what competitive disadvantage it would put either company in to divulge the basic process change or whatever that led to fixing the problem. They’re not splitting the atom here.

Quoted from Mike_J:

You’re 100% correct. I’m just not comfortable with the manner in which many conduct themselves.

Quoted from Durzel:

How are people supposed to trust that the game they buy is going to be sorted if all they’ve got to go on is a vague comment that the problem is fixed?
It sounds to me like inducing more people into buying pins that might turn out to be faulty, with each individual customer having to get their issues resolved individually, like how it is now.
Acknowledging that a problem exists and then refusing to elaborate is worse than not acknowledging it, in my opinion. I struggle to conceive of what competitive disadvantage it would put either company in to divulge the basic process change or whatever that led to fixing the problem. They’re not splitting the atom here.

Quoted from iceman44:

But this is pinball Mike
Coin pushers and the like
Still, I’m freaking loving these new games from Stern
Jack and JJP, still waiting on my pins paid for

Quoted from pinballaddicted:

If you are not comfortable do not buy NIB. There are plenty of people on here that have asked a distributer direct what will happen if they buy a game and it starts pooling? If the response does not suit, they have not purchased. Best way.

Quoted from Spelunk71:

So Stern just let me know they will replace the playfield on my Met with some hairline clearcoat cracks around an outlane post. They gave me a choice between a populated playfield swap and an unpopulated playfield. I opted for the latter to avoid the hassle of the swap (undoing/redoing mods, playfield protection, etc.) and because the damage is currently not too bad and seems to have stabilized.
I am satisfied with this outcome. Stern has done right by me (assuming I actually get the new playfield soon!) and hope others with similar issues get taken care of. This is the second NIB from Stern I have purchased, and they also swapped my ghosting GB playfield. These clearcoat issues are definitely concerning, but I do feel like--at least in my case--Stern is standing behind the product. Once it seems like the vast majority of playfields going out are problem-free, I won't hesitate to buy another Stern.

Quoted from Spelunk71:

So Stern just let me know they will replace the playfield on my Met with some hairline clearcoat cracks around an outlane post. They gave me a choice between a populated playfield swap and an unpopulated playfield. I opted for the latter to avoid the hassle of the swap (undoing/redoing mods, playfield protection, etc.) and because the damage is currently not too bad and seems to have stabilized.
I am satisfied with this outcome. Stern has done right by me (assuming I actually get the new playfield soon!) and hope others with similar issues get taken care of. This is the second NIB from Stern I have purchased, and they also swapped my ghosting GB playfield. These clearcoat issues are definitely concerning, but I do feel like--at least in my case--Stern is standing behind the product. Once it seems like the vast majority of playfields going out are problem-free, I won't hesitate to buy another Stern.

Quoted from IronMan8Bit:

Good news I'm on the fence about a new JP and I feel like I change my mind about 2-3 times an hour... lol.

Quoted from hawkmoon77:

It's the best game, all around, that I've ever played.

Quoted from IronMan8Bit:

They offered you a swap on your JP? If so that makes me feel even better about pulling the trigger.

Quoted from Spelunk71:

So Stern just let me know they will replace the playfield on my Met with some hairline clearcoat cracks around an outlane post. They gave me a choice between a populated playfield swap and an unpopulated playfield. I opted for the latter to avoid the hassle of the swap (undoing/redoing mods, playfield protection, etc.) and because the damage is currently not too bad and seems to have stabilized.
I am satisfied with this outcome. Stern has done right by me (assuming I actually get the new playfield soon!) and hope others with similar issues get taken care of. This is the second NIB from Stern I have purchased, and they also swapped my ghosting GB playfield. These clearcoat issues are definitely concerning, but I do feel like--at least in my case--Stern is standing behind the product. Once it seems like the vast majority of playfields going out are problem-free, I won't hesitate to buy another Stern.

Quoted from Sako-TRG:

This was on a Metallica? Do you have any pics you could share?

Quoted from Durzel:

Of course, as with any purchasing decision everyone has to make their own peace with it. My point was more in general terms, that customers shouldn't be being put in the position of having to gamble on this stuff anyway. It is not legitimate to essentially say "well you pays your money you takes your chance!" to everyone who is interested in buying.

Quoted from Spelunk71:

Sure.[quoted image]

Quoted from wlf_:

We're all free to like and dislike whatever games we want, I've not noticed really anyone else in the dislike camp on JP3. Are you a JJP fan? I suppose I could see someone who gravitated to a more slow and steady old timer game like WOZ not caring as much for the way Jurassic Park plays

Quoted from yancy:

So glad I'm able to enjoy pinball for its intrinsic merits, not just which celebrity they slap on the lunchbox.

Quoted from o-din:

Here's a relic of a lunchbox from 1992. Almost 30 years old now. I know, around here that probably makes it super modern.
But looks like the the playfield is still holding up fairly well.
[quoted image]

Quoted from Extraballz:

The lunchbox has better art than the new JP.

Quoted from JWP72:

Not sure. I submitted through my distributor. I just want Stern to know about it more than anything so they can fix it.

https://pinside.com/pinball/forum/topic/continued-playfield-issues-with-jjp-and-stern/page/5#post-5165915
I'm posting my pictures because this is literally the first pinball machine I've ever bought. And I shelled out $10,800 CAD for it. $8100 USD. I bought NIB because I thought "Hey it's new, there should/may only be a few mechanical issues. I can deal with that." But this is something I have no control over and I'm now watching the playfield creep up on a post I just moved, meaning the problem is currently on-going and getting worse. That doesn't seem right to me. Now I'm not here with my pitchfork like some people. I'm here to show what's going on and hopefully be part of the solution to the problem instead of whining about it. And I would like other people that are considering spending that kind of money to know that this is the quality of product you're getting.

Quoted from JWP72:

UPDATE: Stern is sending me a brand new unpopulated playfield

Quoted from JWP72:

UPDATE: Stern is sending me a brand new unpopulated playfield

Quoted from hawkmoon77:

So I thought this was pretty cool of Stern...
They already said they'd send my distro a populated PF because of the problems I had. One of those problems involved a missing part.
The new PF was expected to take a few weeks. So they sent me the replacement part in advance so I could enjoy the game the correct way while I waited. They didn't have to do that, and I didn't even ask for that, but they did it anyway.

Quoted from libtech:

Havent heard a thing about my playfield issues, dont be so sure stern will take care of you..

Quoted from Tranquilize:

I've heard crickets as well. Not even an email to tell me I've been denied service...

Quoted from extendo:

That is good to know, what was wrong with the PF exactly?

Quoted from hawkmoon77:

Missing parts, a peeled paint (probably from bad apron install), wrong color insert, some pooling wherever the side walls touched the PF (3 spots that I can see), and some other nit-picky stuff. Thankfully mine appears to be an anomaly.

Quoted from Who-Dey:

Same here, been 2 months
I also want to buy a JP and plan to buy many more games down the road but if they dont even have the courtesy to get back to me, a guy that has already bought seven NIB games from them then I will never buy NIB again.

Quoted from GamerRick:

Ok so I tested the hair dryer method on one sling post on my Wonka and it worked pretty well actually. You could see a line where the clear coat had bunched up but it went smooth again. Big improvement. This gives me hope all my bunched posts on my POTC can be saved before they chip. So far I have one chip on the playfield I can’t hide. I’m thinking of using the hair dryer and some neoprene washers. Once the bunched up clearcoat is smoothed much less likely to chip. I am very curious how many other people have tried that method and how successful it has been. Please post your results.

Quoted from Who-Dey:

Same here, been 2 months
I also want to buy a JP and plan to buy many more games down the road but if they dont even have the courtesy to get back to me, a guy that has already bought seven NIB games from them then I will never buy NIB again.

Quoted from libtech:

I was going to buy a deadpool, but its looking like I'm done with NIB sterns.

Quoted from Tranquilize:

There is a thread dedicated to this. I'd recommend checking it out.

Quoted from Durzel:

The vibe I’m getting with this, with both JJP and Stern, is that they’re both just going to keep quiet about it, tell distros that they’ve “identified an issue and have resolved it” (whether they have or not) and let the community basically flame out over it.
People can’t sustain acrimony about this stuff indefinitely, there will be a fresh outrage in pinball before too long and that’s where people’s attention will go.
Meanwhile the poor bastards who have suffered from this problem are left trying to get it resolved, with ever diminishing public pressure, with varying levels of success or radio silence in some cases. Clearly not everyone is going to be treated like hawkmoon77 has - with a replacement populated PF.
Let’s look at this cynically shall we..
- Appease one or two vocal customers with top tier service
- Said customers report these customer service experiences on the issues thread (here)
- Bystanders and other customers think “Stern are doing the right thing, going above and beyond, that’s the mark of a great company” etc
- Bystanders drift out of the thread thinking that Stern are handling it, and go back to being satisfied to buy NIB pins in future.
- In reality only a lucky few may get made whole, the rest are chasing for updates or getting no replies at all, or subpar results (unpopulated PFs etc)
- But that doesn’t matter at this point because the sentiment is that Stern are putting things right because there is SOME evidence of it.
Someone in these companies would’ve made a clinical decision about whether it was cheaper and better PR to acknowledge publicly the problem or not. It seems it’s deemed better to pretend there wasn’t a problem, or if there was that is “been resolved” with no specifics whatsoever, and just wait for people on here to get bored of talking about it.

Quoted from EricHadley:

Not me, I’m a big NIB buyer that past 3-4 years. But I am out out out on NIB indefinitely with Stern and JJP pins. This lack of transparency is Ridiculous. HUO works for me. Looks and inspect before I buy. Let others be their sheep. Fuck it. Peace out

Quoted from EricHadley:

I am out out out on NIB indefinitely with Stern

Quoted from Tranquilize:

I've heard crickets as well. Not even an email to tell me I've been denied service...

Quoted from Durzel:

The vibe I’m getting with this, with both JJP and Stern, is that they’re both just going to keep quiet about it, tell distros that they’ve “identified an issue and have resolved it” (whether they have or not) and let the community basically flame out over it.
People can’t sustain acrimony about this stuff indefinitely, there will be a fresh outrage in pinball before too long and that’s where people’s attention will go.
Meanwhile the poor bastards who have suffered from this problem are left trying to get it resolved, with ever diminishing public pressure, with varying levels of success or radio silence in some cases. Clearly not everyone is going to be treated like hawkmoon77 has - with a replacement populated PF.
Let’s look at this cynically shall we..
- Appease one or two vocal customers with top tier service
- Said customers report these customer service experiences on the issues thread (here)
- Bystanders and other customers think “Stern are doing the right thing, going above and beyond, that’s the mark of a great company” etc
- Bystanders drift out of the thread thinking that Stern are handling it, and go back to being satisfied to buy NIB pins in future.
- In reality only a lucky few may get made whole, the rest are chasing for updates or getting no replies at all, or subpar results (unpopulated PFs etc)
- But that doesn’t matter at this point because the sentiment is that Stern are putting things right because there is SOME evidence of it.
Someone in these companies would’ve made a clinical decision about whether it was cheaper and better PR to acknowledge publicly the problem or not. It seems it’s deemed better to pretend there wasn’t a problem, or if there was that is “been resolved” with no specifics whatsoever, and just wait for people on here to get bored of talking about it.

Quoted from iceman44:

I thought you were selling all your pins?