Quoted from GamerRick:
Well I certainly agree swapping isn’t fun or cheap, but I don’t blame JJ for all of it. It was Micro that screwed up. JJ should have figured it out sooner, but they are making a big step to fix it. If they replaced every machine they would go out of business. I don’t have to swap out POTC yet. I can save it for if the playfield has to be replaced. But no matter what, I absolutely love that machine, my favorite pin ever. So I’m willing to invest some to keep it working great. I think there aren’t any great choices here, but he was serious that they won’t be using bad playfields going forward and there will be new runs without the issue. I am satisfied that they are making a serious effort. I got the clear impression he knew they needed to do something big on this to keep customers happy and coming back.
I am glad you are happy with the outcome..
Manufacturer's are responsible for defective parts they put in their products regardless of what source they came from. Yes, they should go down the line and get restitution from their vendors, but that's not the consumer's concern.
Nobody is asking for them to replace every machine, but a new populated PF should be expected. It's not much of a loss to JJP as they can get the old one back and reuse most of the parts and whatever loss they incur is the cost of doing business. A threat of JJP going out of business is not something I would wish at all, but I would not take a hit as a consumer based on that fear. Ford is doing horribly, their bonds were just downgraded to junk status. If you have a problem with your F150, will you just accept a new part from Ford and put it in yourself to protect their business? It's not my responsibility to keep any business I buy from in business and I expect working defect free products regardless. Also, this is not an issue JJP was blinded sided by, they were well aware of the issues with POC and shipped Wonka with the same PF issues.
If all affected owners get is a new unpopulated PF - I will have to seriously think about any NIB JJP purchase - same goes for Stern if that's all they do.
I run my own business and aways take care of customer's issues quickly and on my dime. Anything it's costs me is nothing compared to the chance at a loss of future sales.