I'm with you 100% on this. I'm in the same position you are. I try to take care of my customers 7 days per week and many are surprised (and very appreciative) when I respond on a weekend or in the evenings.

Jack is the same way and I give him alot of credit for it being the top dog. That's why most people cut him and his delays some slack... they know he's doing the best he can with a new company and things will only improve. I'm sure he lost a few customers, but maybe they will give his company a second chance down the road. I stopped by his place last week (got to meet Lloyd too!) and it sure looks like production is ramping up. There were many pins on the assembly line, numerous ones in the final testing area and some already boxed up and ready to ship.

So you give Alex a thumbs down for saying 'completely uncool' ? Shocking that you only have Stern pins.

Sounds simple enough. I have sent Jack probably 10 emails over the last 6 months and he has always responded within an hour or two. Many times within 10 minutes. Never tried on the weekends more out of respect for his (as with anyone else) time.

You're right. I just thought it was strange. My bad.

No crow for anyone. Good times are upon us. Congrats OP. That's really cool that Jen took a pic for you.

I don't think Jack could have waited x more months to ship out 250 at once. He needed to get some out the door. It was a big step for a startup complany to start shipping product. The next step is to ramp it up while keeping quality high, which is what I'm sure he's concentrating on now. I was there last week and there were lots on pins in all production stages.