I didn't read the whole thread, sorry I'm short on time. Has anyone suggested a function like this to Robin? A color-coding, or tag for an initial forum post that is a problem someone has with a machine? Like red text for the post while a problem is unresolved, and the ability to turn it green once it's fixed?
Then when people browse the history, they would know where a problem was brought to resolution by the color of the text on the title link, or some icon that could be displayed?
Just a thought.