Randy, Chris, Doug - all great guys

I ordered late afternoon on December 30th expecting to get a shipment notice on Jan 5th. I got a shipping notice that night and it shipped on new years eve. I got it on Jan 2nd and installed it that night.

I joked on the 7th that they could release the rom early (due on the 9th) and they did.

Seriously these guys should teach a service course to some of the other vendors.

Their product is awesome and so are they. They put in a colorDMD in our fishtales at the show as the only game we had without a colorDMD. That was nice of them to let us borrow it for the show. While it of course advertised their product, it was still really cool to have and they put it in

One of the only drama free pin companies in the biz! From day one. Great product, great guys. If only they were a LITTLE cheaper

I ordered my second Color DMD on Tuesday, it came today (Friday), and I had it installed in a half-an-hour on my WhiteWater. These folks seriously rock and the installation instructions are total idiot-proof. Even to the smallest detail of where to have the red on the ribbon cable facing is outlined.
An absolute awesome team there at ColorDMD. I do agree though, they are expensive, but you get what you pay for - total quality.

Own 4. All good experiences. No problems.

I've never had to use their customer service, so that's a good start.

What a bunch of a-holes
Giving good service

Whoda thunk it

Randy is awesome, I had an issue with a colordmd (MY fault, I tore a cable in the back of the monitor) and he sent me a replacement and told me to send the broken one back when I got it. I offered to pay for the replacement but he won't take my money... I still owe him a dinner I hope to pay up in 2015

Why on earth did the color DMD guys give this guy a thumbs down?

Randy has got to be the biggest a-hole of them all

That was my experience. Randy contacted me within a short time.

LTG : )™

toasterman04, what game are you putting it in?
I am up to 4 displays right now.

Nothing but top notch service from the ColorDMD guys along with a great product!

You have chosen... Wisely....

10682159_905979229431067_6611823737109308141_o.png

Lol. I wondered what I did to wrong them. It was probably an accident. It's gone now.

Dialing up a nice gold would look sweet

Top Guy's , excellent service ,great products, I have 4 x colorDMD, FT , TAF, STTNG, IJ, hopefully the ColorDMD TZ will be soon meaning all my machines will be color. The machines look great in color you would find it hard to return back to the orange DMD

I got 3 installed. Would love to put one in every title! They are awesome.

You must be putting it in someone else's WH2O since I don't see that in your current collection list.

Their support is terrific. I damaged one of my displays installing it, and Randy had a new one sent out to me the next day. I now have them in 3 games, and I think RS will be # 4. It is a refreshing experience dealing with such a good company!

Just ordered my 5th (Road Show). Happy with the product and the service.

Just ordered one for my RoadShow! These guys are great. Have one in my STTNG. Waiting for Gofers!

I have ordered more of these than I can count. Only one issue with an item that got messed up in shipping. I didn't know it for months after I purchased and they didn't think twice about taking care of me. One of the best names in the pinball business hands down.

I had a very similar experience to the OP's. Emailed with questions, email answered within 24hrs, by Randy himself, ordered and received the display very quickly (i'm in Australia).
If I ever buy another pin I will definitely be ordering again.

Colordmd rocks,
Buying cool pinball products and getting them shipped from the States can be a nightmare for us aussies downunder.
We have six colordmd products, the service and fast shipping has been the best ive dealt with in 10 years buying pinball parts from USA.
Congratulations colordmd,
we are looking forward to buying more product in the future..

_{Post edited by pinwaz: changed postage to shipping}

Great service. super fast reply to an install question. I will have a ColorDMD in every game I own that supports it and have one in STLE just waiting.

My experience as well. Super happy with my LOTR ColorDMD. Top notch product, and great people.

I want to get one for my Lotr but I hear they send it and I guess when you receive it you have to download the content on it. Why can't they just ship it with the content already installed? Or am I totally miss informed?

Seriously, it only takes a minute to update the display to whichever color ROM that is released.
http://www.colordmd.com/FAQ.html

Thank you for the link. I will check it out.

It's way easier for them to only stock one product. The ColorDMD is sealed when you get it, and it really only does take a minute to flash it.

Yep, another Aussie buyer here. Up to 5 now, and will need a 6th when TZ is released.

Unfortunately, with the Aussie $ in the toilet again it makes it close to a $600 purchase after shipping.

Mike.

Have to chime in on this as well.

Customer service and response time is great. Even when I've asked questions that I really should have known the answer to, they have been quick, polite, and do a really good job of explaining things.

I currently have 3 of the ColorDMD products (AFM, MB, and TAF) and had one in my MM. Basically, if I own a pin that they do the ColorDMD for, I'm going to buy it.

Probably shouldn't have admitted that...because I'd like to see the price come down.

Awesome products, great customer service. Can't wait to add their colour dmds (hopefully one day in the not too distant futute) to my ACDC, MET and SM. Best upgrade yet IMO.

Only complaint is that I wish they would update the roms quicker.

LOTR needs an update. It's been a long time since it came out and they have known about the (admittedly minor) issues since the beginning. Doesn't seem like something that should take months to resolve.