(Topic ID: 245714)

Colordmd great customer service


By yzfguy

1 year ago



Topic Stats

  • 11 posts
  • 10 Pinsiders participating
  • Latest reply 11 months ago by yzfguy
  • Topic is favorited by 2 Pinsiders

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    #1 1 year ago

    Just wanted to give a shout out to Randy. I was having trouble doing a firmware update and getting frustrated. I dropped an email and as always, Randy answered within minutes. He stuck with me troubleshooting until I finally figured out that although I was typing in the title of the update as "colordmd.rom" ( uploading to an older display), my computer was automatically adding another ".ROM" at the end that I couldn't see until I clicked on "details". All I had to do was type "colordmd" and it worked fine.
    This might be common knowledge to computer peeps, but I was stumped and he was more than patient with me and got me up and running again. Great guy who stands behind his great product

    #2 1 year ago

    Yeah, doesn’t get much better than colordmd, great product and great service. Just put one in my RS and one in my wH20, so easy and work perfectly.

    #3 1 year ago

    great company and people to deal with!

    #4 1 year ago

    great service is right!

    I had a question and posted just here on Pinside and within an hour the guys from Color DMD answered my question.

    #5 1 year ago

    I love to mod my games out this is the first mod that goes in every time. Worth every penny. And the work color dmd crew puts in is really impressive. They know how to run a business and costumer support is the best out there imo.

    #6 1 year ago

    I have games in storage for another year until I get back “home” and already bought the displays for them because they truly are the best. Quality and customer service - 5 stars!!!!

    #7 1 year ago

    Randy is second to none! I’ve had several issues over the years and he’s been top notch in responding and service.

    #8 1 year ago

    Randy has been great to work with. I had a back and forth email troubleshooting convo with him on a Saturday night. Very helpful.

    3 weeks later
    #9 11 months ago

    Installed colordmd in Dr Who and it looks great!
    I now have one in TOM, CFTBL and DR Who.
    Great product, between that and Pin Stadiums and Pinsound it is a whole new game.

    #10 11 months ago

    so what happens when a game gets new code? do we have to wait for color DMD to produce a new version and upload after we update the actual machine code? getting prepared for that eventual ghostbuster update. also, what happens if you were to play the new code without updating the color DMD?

    #11 11 months ago
    Quoted from TonLoc777:

    so what happens when a game gets new code? do we have to wait for color DMD to produce a new version and upload after we update the actual machine code? getting prepared for that eventual ghostbuster update. also, what happens if you were to play the new code without updating the color DMD?

    Colordmd is quick to update after a stern code update. Then you update the colordmd.
    In the meantime, some new animations may not be in color. It's no problem.

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