Just wanted to give a shout out to Randy. I was having trouble doing a firmware update and getting frustrated. I dropped an email and as always, Randy answered within minutes. He stuck with me troubleshooting until I finally figured out that although I was typing in the title of the update as "colordmd.rom" ( uploading to an older display), my computer was automatically adding another ".ROM" at the end that I couldn't see until I clicked on "details". All I had to do was type "colordmd" and it worked fine.
This might be common knowledge to computer peeps, but I was stumped and he was more than patient with me and got me up and running again. Great guy who stands behind his great product