Quoted from Drac:Thanks for the feedback. A replacement isn't necessary as I can repair them. The LED panels are actually attached by small solder points not by screw.
I really shouldn't have posted this. It was just out of annoyance as I used doubled sided tape to fix the last two panels and then next time I powered the games on I noticed that the panels weren't properly aligned (tape wasn't holding them properly) so now I have to do it all again.
All good; I'm happy to move on. I love the ColorDMDs and would buy from them again. Thanks for the feedback guys.
No reason you can't / shouldn't post information like this, what else is this forum for? You didn't unnecessarily blast ColorDMD (who I think are great and stand behind their product in my experience) and just pointed out an issue you're having which may help others that may see the same thing in the future.