In his defense, my son got a colorDMD for Christmas for a specific game. However, the game wasn't loaded on it, and the instructions weren't even printed out for it, it was go to such and such website to get them. Now if I'm buying generically, I would expect that as how would they know what software or instructions to give me? But when buying a specific game at $400, adding a 2 page printout and preloading the rom would be appreciated. The product is outstanding, and the website instructions are great, but the actual included ones are basically non-existent.