(Topic ID: 267841)

“Collector Quality” to needs some work after Pilot Freight delivery!

By Zplumb

3 years ago


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    #1 3 years ago

    Anyone have any ideas what it would cost to have these items fixed on a machine that I just had delivered? Trying to get an idea to see what the shipping company should be responsible for reimbursing for the Damage. The seller offered shipping as part of the transaction but I’m guessing didn’t have it insured.... and Was told it would take several months to get anything resolved

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    #15 3 years ago

    If you don’t accept the game and they take it back, what guarantee is there that the seller gives you your money back? I’d have no game and out several thousand. And who knows how worse the game gets damaged after putting it back in there hands again. It’s somewhat repairable now.....

    19
    #18 3 years ago
    Quoted from YeOldPinPlayer:

    The same guarantee you had if the game never showed up.
    Risk management is the key. If you're relying on the profits from flipping this game to pay your rent you'll take more precautions than if you would have used that cash to start your next bonfire.
    Vid's guide has some good info. Escrow.com is one option. https://pinside.com/pinball/forum/topic/how-to-not-get-ripped-off-in-pinball-vids-guide

    I’m not flipping anything bud! My sons bday was May 1st and was wanting to have a cool game in house for him to enjoy (along with the rest of us) especially considering he can’t celebrate with his friends. I believe I’m allowed to be frustrated considering what I paid considering what showed up after the game arrived!

    #23 3 years ago

    The game showed up two hours earlier then the window I was given! I was working at the time and couldnt be reached. My wife was home and luckily unwrapped it before the delivery guy left and saw some of the damage. And with no guarantee the seller would refund the payment, she thought this was the best way for it to be handled. He’s inspecting the game as you can see in one of the pics

    #25 3 years ago
    Quoted from Atari_Daze:

    Was the shipment signed for as DAMAGED?
    If the seller paid for the shipping and made the arrangements, I feel certain it is on THEM to file a freight claim.
    Have you since messaged with them about this issue?

    Of course..... he was my first call! And I’m not asking anyone how to handle this with the shipping company or the seller! I believe my initial post was referring to the cost for repairs.

    #37 3 years ago

    Just wanted to give you guys an idea what I’m dealing with! He has the same pics I’ve got on this thread.....

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    #50 3 years ago
    Quoted from High_End_Pins:

    Just wanted to pop in here and note that I do not provide shipping damage estimates.
    The shipping companies want all types of official documentation on company letterhead invoices with line by line itemization etc.
    Those things take too much time and effort to justify unless the game is actually here to be repaired.

    I wasn’t planning on asking you for anything! This game isn’t worth that type of restoration.

    #52 3 years ago
    Quoted from Isochronic_Frost:

    Guys, if you pay attention this appears to be a shipping company representative, Pilot, responding like a dickhead and suggesting this happens, the shipper pays for the damages caused BY PILOT and it’s only a couple hundred bucks.
    Ask him if a valet smashed the shit out of his car, would he be paying because the valet only moved the care but is not responsible for the damages the VALET caused? No. The person or company who causes the damage pays for it.
    As I said earl, that game is f@kked.
    Sure you can do some shitty cheapo fix with glue. It’ll look like garbage and will never sit right or be solid again.
    You paid for COLLECTOR QUALITY. That’s gonna be 3k EASY to repair it back to CQ.
    One more thing: don’t get upset at the suggestions you should have refused. You SHOULD have. The whole question of “oh but I will be out a game and the money” is bunk. The seller will be returned the refused game and then it’s sellers problem to rip his hair out and fight the company for the next year to get damages paid out. If you refused this you would have been refunded. No ifs, ands, or buts. Then you wouldn’t be here upset, you would buy another game and live happily while someone else deals with this nightmare.
    This is a hard situation to understand and in this situation it wasn’t your fault since you weren’t home, but future reference. It’s better to refuse and sleep easy than to accept and get reamed by the shipping company.

    I couldn’t disagree with you more! Considering how this has been handled I believe I would have been out the game and the money!

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    #60 3 years ago

    All I expect is a fair resolution and not chalk it up as “sh#% happens”! Otherwise maybe we shouldn’t expect games at $5100 to show up in the shape or close to fir what we paid.

    #78 3 years ago
    Quoted from Isochronic_Frost:

    Can’t find what you’re referring too?
    It seems like the OP is not taking a lot of the advice provided, instead getting flustered.
    Just take it from people who have done this before. It’s a shitty situation and we’re just trying to help.

    I can’t disagree without sounding frustrated? Show me where you can prove I would be refunded my payment after I refused the game?

    #81 3 years ago
    Quoted from DanQverymuch:

    Do you think that the seller gets to keep your money if you refuse delivery due to damage?

    It was a wire transfer! What protection do I have? Please share so I am aware for future reference.

    #84 3 years ago
    Quoted from Isochronic_Frost:

    So you’re telling us you got ripped off and are demanding either the shipping company or the seller, Mister Shipping Pro to refund some money or pay to have it fixed.
    Yet the idea of refusing damaged goods and getting your money back is entirely outlandish and impossible?

    No where in my post did I say I got ripped off and again where can u prove I would get my money back on top of returning a game to a shipping company that already did what they did..... also I didn’t day anything was impossible, I asked you to prove that you could guarantee I would get my money back from the seller once the game was returned to him

    #86 3 years ago
    Quoted from fosaisu:

    Um, I do. He’s not buying from a distributor here, this is a private party sale and generally the money is already safely with the seller (if he’s smart) before the game is shipped. He could hope the seller decides to refund him, or sue and try to recover his money, but it’s not like he automatically gets a refund in this scenario by refusing delivery.

    Exactly why my wife didn’t refuse, thankfully!

    #110 3 years ago
    Quoted from PtownPin:

    So did the seller buy insurance or not?

    Did not!

    #136 3 years ago

    He emailed me on Monday and said pilot would take up to 5 business days to send the claim form..... that the last I’ve heard anything.... I emailed him back to let him know it was BDK and not Batman forever..... total sh#% show so far..... from every aspect

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