Lenoir City, TN
Quoted from CrazyLevi:There are stories of games shipped on legs getting destroyed.
There are stories of games not on legs getting destroyed.
I have shipped dozens both ways and the worst thing that’s ever happened is a bent leg.
Sometimes you get lucky sometimes you don’t
STI shipped a SMVE I bought with legs on and it destroyed the cabinet - never again for me
Quoted from ryanbrooks:We shipped a machine via STI that was damaged. Shipped without legs in a factory carton. Cabinet damaged heavily. Arrived at the customer with glass falling out of the crate. Best we could get out of STI was return the game and refund our freight. My best friend is the GM at a nation wide moving company, and he told me we should be excited we even got what we got from STI.
Same exact thing here. Called up our most trusted Pinside contact at STI and said I needed to ship a game.
Gave specifics, was quoted $450 or so and ASSUMED that included insurance on a $5,000 + pin. Sadly nope.
Game arrived damaged, sitting up in the nose of the trailer, with no covering, no blanketing and just a tiny bit of shrink wrap still clinging to it
Blown out cabinet corner, damaged decals in half dozen places, bent leg, etc
Photographed at delivery and signed for (with driver present) as "damaged" - didn't make a bit of difference
I spent hours filling out claim forms, chasing down 3 repair quotes (wait until you discover how hard repair quotes are to get )
I pestered and begged STI and finally ended up with "freight weight" compensation.
I ended up getting it repaired locally and leaving the decals as is - even as I type this I'm still miffed about it
If STI was the last freight company on earth to ship pins, I'd never use them again - sadly, I probably recommended them to others 2-3 times per year.
Now I make it my mission to warn others.
Contact one of the folks on Pinside that hauls these for a living to get your pin or better yet - make the road trip yourself
Wish you the best on this OP ... stinks, I know
