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That sucks but it isn't that bad, after a home repair you probably lost around $500 value on resale, at worst. Get some new back box hinges, a couple clamps, T-molding and some touchup paint and you can have it done in a day. It sucks you'd have to put in work but shit happens.
Quoted from Zplumb:I couldn’t disagree with you more! Considering how this has been handled I believe I would have been out the game and the money!
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What are you expecting from the seller in this situation? You are not showing your side of the conversation.
Quoted from atrainn:Did you explicitly ask the seller if they insured the shipment? I'd start with asking that if you haven't yet. Also, how did you pay for it? I don't think that has been mentioned yet. If you paid with a credit card or paypal (not as a gift) then I'd leverage the buyer protection services they offer and start going that route if the seller isn't coming around to covering the damages. A new cabinet is ideal, but I don't think you're going to get that out of the seller or Pilot. That being said, I agree with herbertbsharp that you could get this back to pretty good shape quickly.
This was purchased from a private collector. Would you cover the damages if I shipped a machine from you? Would it be cool if I charged you back?
EDIT: Apparently the seller included shipping in the deal, cheaped out with freight and lost the gamble. Claiming to be an "expert" shipper doesn't help relieve him of responsibility either.
WRONG ->: The buyer cheaped out on shipping by going freight and lost the gamble.
Quoted from Yelobird:Unless I am completely Wrong, the Seller provided and Included shipping in the deal and claimed they did it like a pro?
https://pinside.com/pinball/market/classifieds/archive/92601
Oh, that does make a big difference.
Quoted from Zplumb:All I expect is a fair resolution and not chalk it up as “shit happens”! Otherwise maybe we shouldn’t expect games at $5100 to show up in the shape or close to fir what we paid.
Since the seller included it in the deal and booked the shipping they should take some responsibility. I would. At least you didn't over pay, $5100 delivered is a great price. You'll still have at least a $4500 game when you are done. But the seller should give you something to help out. $200-$300 sounds fair to me.
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