Did you explicitly ask the seller if they insured the shipment? I'd start with asking that if you haven't yet. Also, how did you pay for it? I don't think that has been mentioned yet. If you paid with a credit card or paypal (not as a gift) then I'd leverage the buyer protection services they offer and start going that route if the seller isn't coming around to covering the damages. A new cabinet is ideal, but I don't think you're going to get that out of the seller or Pilot. That being said, I agree with herbertbsharp that you could get this back to pretty good shape quickly.

That's a good point but also goes off the assumption I wouldn't want to help the buyer. Given the seller also set up the shipping, not the buyer, Zplumb should explicitly ask about insurance on it (if that hasn't been done yet). I of course wouldn't like if someone charged me back, but if I set up shipping for a game, and it showed up severely damaged then I would do what I can to get it repaired or reimbursed for the buyer. Failing that, I'd set up return shipping and refund them for the game and deal with the shipping company on getting my money back. I sure that sounds crazy, but that's how I would handle it.

Edit: To be clear, OP stated the seller set up shipping as part of the sale, not the buyer.

To echo this, I just signed for delivery of my Jurassic Park Premium (via STI). Without insurance shipping was $397, with insurance ($7400) it was $430. There is literally no reason to not have insurance.

Just don't use Pilot to ship it.

Did anything ever come of this?