I have tried to resolve this matter for months . I purchased a Oktoberfest new in box (cash) at Sturbridge show in Mass from cointacker June 29th . I was suppose to get a shaker motor. They did not have and said they would ship it . I have called numerous times over the past 4 months and they ( Melissa )blame American Pinball for not shipping . I contacted someone in your office at ( American Pinball )and texted him my receipt showing all information. I just want my motor I paid for , how can we resolve this . At this point I would just like a full refund and someone can come pick the machine up if I can not get my shaker motor. 30 years of playing and buying this has to be the worst experience. I think Oktoberfest is a work of art , but Sales and communication are unsatisfactory with both companies . Anyone have any suggestions ? I will post receipt here if it helps to resolve

Like I said I would like the shaker motor but I am so disgusted with dealing with these 2 companies for months ,both of them pointing fingers at the other. I have not bought a new in box since Family Guy . I took a chance dealing with both these companies and got burned .

I have, I can post the email I sent to her with no response . A shaker motor is 100.00 . I asked for the 100.00 so I can order it from American pinball. Why a 4 month issue with no resolution . I've had to call every couple of weeks and she says we don't have them . I call American pinball and they say there in stock as you can see on their website .

If 100.00 is nothing to you then you send it to me . I guess you have money to burn some of us don't . And yes this is partially about customer service . Do you really think a customer should have to call every couple of weeks or email for 4 months and counting to get their product they already paid for? You pay for customer service when you buy something . When I buy a hamburger I don't expect them to throw it at me. And yes they were very nice when we bought the game were talking about $7000.00 not a hamburger either .

American Pinball have reached out to me , which I really appreciate . Cointaker uses aftermarket shakers. I was told Cointaker does not have my home address to ship to . I have the carbon copy and they have the original receipt and never asked me for it all the times I called also. I was always told we don't have them and we will send it out immediately. So I will email them my address right now . Thanks to those here that were helpful . I will update when I actually receive it .

People can go back and see your comments "BUD" how were you helpful which you were not. You were not the one being ignored and paid good money for a product . People should be aware of these situations. Pinball is suppose to be fun I agree . Where was my fun dealing with this for 4 months ? Keep in mind I still have not received it

Again I just want to thank most of the Pinside community for their help. It's not about me coming out ahead but being whole . I will donate to Pinside so it continues to help others and provide a great pinball resource.