Quoted from Ericc123:

I'll never understand why people get up in arms when someone airs a grievance on Pinside to get results. If he waited for 4 months with no resolution what else could he do? How long is an appropriate amount of time before one can post about being unhappy with their experience? I had a similar negative experience with Coin Taker and a shaker motor that ultimately resulted in a refund. I didn't post on Pinside but if it took four months I bet I would have. It's a Pinball community and if you are getting jerked around other people might like to know, or in this case, it might help speed up your resolution. Just my 2 cents.

Quoted from hoby1:

All Im gonna say on this subject is people make mistakes....... But to roast such a reputible company and make assumtions about what kind of business they are is simply appaling.
Chris and Miss are fantastic buiness people and have built the Cointaker brand into a multimillion dollar business in less time than I have been collecting games.
They are great friends and some of the most honest people in the game. " would give them the keys to my house and not think twice "
Glad this all worked out

Quoted from CubeSnake:

^^^ THIS is how you handle a foul-up. Well, done, Melissa! Customer service at their best!