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Quoted from CoinTaker:I screwed up, we were waiting on the shakers to come in and they just came in, notified the customer I needed his address.
Also refunded his money and sending the shaker. I take full ownership of this screw up. It's all on me.
Many apologies to this customer.
Sincerely,
Melissa
Taking accountability like this, probably just got you some new sales. 
-Mike
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