This should turn out well I’m sure. I’ve never known anybody to rid a pin because of a shaker motor.

Sounds like it's more about the shitty customer experience than the shaker motor itself.

How is your coin door lock?

Ask Melissa for a refund on the shaker motor and order it from AP. No reason to stress about it. You have a game, play it and wait for the shaker motor, no big deal.

email? I'd call her if I sent an email with no response. Maybe it went in her spam folder, etc. don't assume. Give her a call, she is very reasonable.

Pick up the phone and call. If you don;t get resolution by tomorrow come back and let's publicly condemn them.

like sands through the hourglass.... so are the days of our lives.

Apparently he's been calling.

He;s been calling asking for cointaker to send the shaker. Cointaker doesn't have the shaker so they can't send it.
This time he should be calling to cancel the shaker motor, get the refund and order the shaker from AP. DONE.

Chris and Melissa are awesome, so there has to be more to the story. Maybe this really is on American and they are dragging their feet.

Well there must be more to the conversation than a simple yes or no when he asks if they have the shaker. June 29th is quite a while ago.

Leave a voicemail. When it doesn't get returned, call every 30 minutes until you talk to a real person.

Melissa is the best and something just does not smell right about this.

I was about to buy a shaker motor from this place. The vibe I got from the message on the voicemail was that this is purely a side gig for them and not a full time job. I passed and went with a more reputable vendor.

Melissa is always great to work with.

Anyone can have an issue for a customer that for what ever reason, gets worse and worse. They may be trying to resolve it too and hit a wall.

You have the game. It is a great game. I know it's frustrating. But not the end of the world type stuff. Install the latest update. Play the game. Enjoy it.

And take a deep breath and start over. Call Melissa. Try until you catch her live, no emails, no messages. Plead your case. Be nice. I'm sure she'll come through.

I'm pretty sure she isn't any happier about what has gone on here, than you.

LTG : )

$100??? If you really need it NOW order the another one somewhere else. When the one from coin taker eventually shows shelf it.

Like others have mentioned - I would start the process over and do this:

* Call Melissa, ask for a refund.
* After securing a refund; call another vendor who has the shaker, confirm it's in stock, and once you're off the phone, order it.

For the times I have spoken to Melissa, she's very understanding and works hard to keep Cointaker's reputation at a high level.

Best of luck - I hope this is resolved promptly for you.

American Pinball has them in stock on their website store so odd that it's an issue.

I get that it's only $100 and not essential to enjoying the machine, but can understand the Ops frustration if he has indeed been trying for 4-months to get something he's paid for as part of a major purchase. Sometimes it's more about good customer service than the cost.

I would imagine the problem here lies in that the OP probably did not specifically purchase the shaker motor and instead the shaker was likely included with the pin as an incentive to buy in order to get around the minimum sell price that some pinball companies enforce.

In this case it sounds like you didn't even get a rubber biscuit you paid for... bow bow bow.

Well..... in that case, I’m sure they’ll send somebody right over to pick up a used pin and issue a full refund.

Good point. I didn't think about that. I thought it was a purchase AFTER the pin was bought.

If that's the case, someone owes this guy a shaker motor. It also makes this a tougher situation for the OP for resolution.

A Cabinet full of Blues...

Coin No-refunder!

I hope you get it... Do not understand why people felt the need to attack you.

The Shaker Shakedown is almost over..............

I didn’t see any attacks on the op from anybody. I did see an attempt to run down the reputation and names of vendors and people on here. A more professional approach could have been a simple message

i.e. “I can’t get ahold of anybody from cointaker, can somebody please pass on the fact I’m trying to get ahold of them for an issue I have.”

Simply put, I have never seen a negative public call out benefit the OPs or business, it normally just airs out dirty laundry that is incomplete and doesn’t paint the entire picture. It spoils the the fun and community and in some cases hurts the vendors that support pinball.

I am glad the OP got his issue worked out though.

I'll never understand why people get up in arms when someone airs a grievance on Pinside to get results. If he waited for 4 months with no resolution what else could he do? How long is an appropriate amount of time before one can post about being unhappy with their experience? I had a similar negative experience with Coin Taker and a shaker motor that ultimately resulted in a refund. I didn't post on Pinside but if it took four months I bet I would have. It's a Pinball community and if you are getting jerked around other people might like to know, or in this case, it might help speed up your resolution. Just my 2 cents.

But its Chris and Melissa!!??

How dare you say anything about them!!

I also recently had a horrible experience with Cointaker and will not deal with them ever again. I was sent the wrong mirror blades three different times and they continued to behave as if it was my fault somehow?. This went on for 6 weeks and Melissa was very rude in her e-mail responses with one word answers when I asked for a status update. Just horrible communications.

I'll never understand why it takes someone creating a public thread in order to get a response from these companies.

Not sure what you expect someone to do after almost 4 months, several follow ups and no results or follow through on promises. Any company will have some hickups and things that fall through the cracks. Pretty sure this one could have been handled several different ways months ago. People just need to remember that there are several sides to a story and one bad transaction does not mean a company is bad or good.

Hope the OP gets everything sorted out.

I screwed up, we were waiting on the shakers to come in and they just came in, notified the customer I needed his address.
Also refunded his money and sending the shaker. I take full ownership of this screw up. It's all on me.

Many apologies to this customer.

Sincerely,

Melissa

Crap happens, you guys go through a ton of inventory so mistakes and things slipping through the cracks will happen every once in a while. I've always had fast quality service from cointaker. Glad you were able to get everything squared away.

It is an option to seek help.

No matter how good a seller is. Crap happens. And often snow balls into more crap. When trying to right a wrong, it can go south in a hurry and then be worse.

It is also a chance for a good seller ( See CoinTaker's response ) to set things right, and try and prevent them from happening again.

LTG : )

I think you need to re-read his post

I have purchased 20+ NIB pins , 30 sets of mirror blades , shakers, and more than $5,000 of LEDs from Melissa,
She is great to work with.

I will come over and shake the pin by hand for 50 bucks.

Nice,
Always a stand up distributor.

I wish I was a banker

5k must get you a quite a few leds

I give the OP credit. I didn't go public, and have a $200 topper that never worked properly. Fell on deaf ears for 6 months now.

Taking accountability like this, probably just got you some new sales.
-Mike

Maybe it can get them some OLD sales?