Quoted from CoinTaker:
I screwed up, we were waiting on the shakers to come in and they just came in, notified the customer I needed his address.
Also refunded his money and sending the shaker. I take full ownership of this screw up. It's all on me.
Many apologies to this customer.
^^^ THIS is how you handle a foul-up. Well, done, Melissa! Customer service at their best!