If you can tell I am a little frustrated about my emails being ignored until posting here - you are correct.
Quoted from KevinCPR:Just as much as this first-time customer's feelings after obviously a mismatch to his expectations before buying. So I[m going to bring some facts and perspective to the thread. Let's really talk details here...
I know this playfield, because I graded it. We sell only about 1 TOTAN a week, as things have slowed down on that title after all these years. It is GORGEOUS and very much a virtually flawless playfield. What we're being presented here in these pictures is the typical angled-hard-glare-lights technique to accentuate the near-invisible, literally ink-layer-thick relief in the clearcoat surface. I could do the same thing to every playfield we have ever made in the last 14 years, and every playfield ever made, period. But why would I ? It's something that ALL playfields have, and will always have. I'll refer everyone to vid1900's various comments and threads on this topic all over Pinside. These pix cannot be introduced in this thread as something new, odd, shocking, "dog shit", or poor quality. The playfield is fantastic overall, and I stand by it. Yes, a gold grade is a judgment on overall perfection of the artwork, and how flawless it is. I went over every square inch of this print, and it is indeed flawless. Even the halftones had zero blotchiness or hard-shifts anywhere. Perfect ink gain.
You can continue to try to spin this as my issue when you completely failed to respond to my requests via email to resolve my concerns about my CPR purchase privately -- AS I TRIED TO DO BEFORE POSTING HERE. I emailed your contact address, your purchase address, and used your online web form to reach out previously. Everyone has technical issues at times, but I have to wonder how all of your contact methods failed to work. The purchase email worked when I placed my order.
Whether I am a "first time customer" or have purchased 1, 10, or 1000 playfields is irrelevant - I did try to contact you several times when I was not happy with the quality of the playfield with NO RESPONSE until I posted here believing I had no other way to contact you. I appreciate that CPR is in business to help the Pinball community with previously unavailable parts and although this is my first purchase - it is not the first CPR playfield I have seen in person.
When a customer communicates that the quality is not acceptable - as a business owner I would at least contact them to try and resolve the issue. Claiming the playfield is "GORGEOUS" and "very much a "virtually flawless playfield" when you admittedly cannot remember who I am or receiving any communications from me about it should make anyone reading this dubious. Saying "Even the halftones had zero blotchiness or hard-shifts anywhere. Perfect ink gain." when you don't know who I am or anything about the playfield in question is ludicrous. This is typical "smoke and mirrors" and "shift the issue and point fingers" from one of poor customer service to one of a "bad customer" when nothing could be further from the truth. I simply wanted for you to respond and resolve this.
Kindly Look at the registration of the "Ali Baba" and "Flying Horse" inserts. I'm NOT just complaining about the clear although regardless of what others think it is not - in my opinion - of professional quality nor is the registration good.
Quoted from KevinCPR:To the point that if CPR is going to be called out, I have to now demand galleries posted of 1-inch inserts as dinner-plate sized pix, of ALL current playfields being sold today. Stern. Jersey Jack. Chicago Gaming. Mirco. All of them."
Since I don't have "all of them" I got up this morning and took a few, pictures of my "production quality" Stern Batman 66 playfield for comparison BELOW:
I also took a few closeup pictures of a playfield that I clearcoated myself in my driveway. Admittedly, I am not "a 20 year veteran who did high end cars for over 15 years in a perfect wetwalled downdraft booth facility" - this was my first attempt to clearcoat a playfield in my driveway spraying with a harbor freight purple gun.
T2 -- first attempt at clearing a playfield is BELOW:
Quoted from KevinCPR:Only on Tuesday did the newly programmed Contact page on our new site finally get synced to a POP client, which popped out 2 weeks (about 400+ emails) when it opened. We're still getting caught up, I will openly admit. Should be done soon. Remember, direct 1-on-1 communication is admittedly our weakest point. It's one of the things we're working on, and an internal action item from about 6 months ago. Still a lot of work to do. Consolidating everything to one Contact page on the site was just a very recent move that is going to help a lot. One-stop single-box communication. We just need to get through the initial flood, and back to a daily stasis.
If there is something specific I'm not seeing, that is a blemish on this TOTAN... please write into the Contact again. Ask that the details be forwarded to Kevin (they usually are anyway, if there is a quality dispute) and I can get into a PM exchange with pix and such. Since few things get escalated to me, I can easily take it from there.
I'll stop posting here and reach out again to try to work with you priviately via your website and hopefully you will respond so we can get this resolved. That said, I appreciate you may have had technical issues but would have expected that at a minimum you would have reached out to me via PM here if you were truly interested in resolving this privately.
Thank you.
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Rancho Cucamonga, CA
