That certainly doesn’t look great, could be a combination of uneven application and inadequate sanding.

I’ve always known their quality to be pretty good, as well as their customer service. How long ago did you reach out to them and how many times?

Some of those inserts definitely don’t look too great. But reading OP’s original post he mentioned the clearcoat, he didn’t mention anything about the insert alignment.

I think that is quite reasonable.

All companies at some point, even “professional” ones, could have an intermittent email or server issue. That is what IT departments and help desks are for. I’m not saying it’s an excuse, but it does happen. To say that no professional company should have an email issue is just an asinine statement.

Twice 4 weeks ago? No other effort since?

Absent any unforeseen issue on the company’s end, you did deserve a response. However, maybe it’s just me, but if I didn’t get a response within a week after being that upset with something or a product I spent $1k for, I would probably pick up a phone and call, or look for some other way to get in touch with them.

Either way, it looks like CPR offered to assist and address your concerns, so I hope you can get it worked out.

I hear you, I just don’t know that I would consider twice “multiple times”. And if it was twice during the period when they were having issues, you would expect the same result....no response.

Again, I’m not justifying it, I’m just saying too many people these days rely on texting and email, as opposed to just picking up a phone. If you actually talk to a person, they can’t come back later and say they never talked to you, or “didn’t get the email”.

Well OP didn’t stop either. “I’ll stop posting here and reach out privately”...after I post another graphic novel post and cause a Pinside shitshow dragging your company through the dirt. How long did you wait before posting again? Two minutes?

What I’ve learned:

CPR should be responding better to emails and their customers.

OP should pick up a phone himself if he sits around airports nonstop for work. If you fly a lot, you are sitting around airports a lot. Plenty of free time to make a call. They even have charging jacks every 2 feet in case your phone is low on juice.

I feel like I’m reliving the Nifty friggin LED thread all over again. #wewillneverforget