Won't do much good if they don't answer the phone either, been there done that

Show me where their phone number is????

https://classicplayfields.com/contact-us/

Nowhere to be found on their new website.

Well OP didn’t stop either. “I’ll stop posting here and reach out privately”...after I post another graphic novel post and cause a Pinside shitshow dragging your company through the dirt. How long did you wait before posting again? Two minutes?

What I’ve learned:

CPR should be responding better to emails and their customers.

OP should pick up a phone himself if he sits around airports nonstop for work. If you fly a lot, you are sitting around airports a lot. Plenty of free time to make a call. They even have charging jacks every 2 feet in case your phone is low on juice.

I feel like I’m reliving the Nifty friggin LED thread all over again. #wewillneverforget

I'll hate to say this but almost all "MANUFACTURED" playfields will look like that. I remember saying the same thing about my LOTR the fist time I took a good look at the inserts. I was beginning to wonder if they even cleared it because you could see the slight grove around all inserts. If you want a sheet of glass send to Kruzman.

Phone number is on EVERY cpr label I have from shipping. Not posting numbers on the net filters a lot of spam. I took a picture of one of my boxes. The number is under my pinky finger. Just look at your label where my pinky finger is. CPR are good people and work hard! Enjoy!

B0E49E96-C635-4BDB-AACB-9E85910C6586 (resized).jpeg

You're ignoring the registration issues that have been brought up repeatedly.

Wow! I posted where to find it (every product sold) but hid it in the picture to keep them from getting spammed to hell. You respond by posting a clickable link so that every google ad salesman and others can easily bomb it. I really hope you consider editing your post or post your number next to it so you can share the pain. I would fire you as a customer at this point if I were Kevin!

I guess I’m just clueless.... those inserts look bad to my untrained eye and the whole lost email fiasco is hard to believe. And whats being a first time customer have anything to do with this?

Please remove that number.

Be sure to carry that shipping box and label with you next time you are at an airport with nothing better to do.

Why remove it if it's not on their website, I say leave it.

Who starts a new website site and "forgets" to put their phone number on it????

Can a moderator please remove my first pic or someone tell me how to do it. I apologize as I did not realize it was on there twice. I can’t figure out how to remove a pic

You are probably not clueless, you just have not seen 100s of CPR playfields at 20x magnification.

Normally when "we" look at playfields, we see them from 24" away, through a sheet of glass, with flashing lights, at a 30* angle, and dim indirect lighting.

If you ask HEP, Kruzman, me or Neo - we would tell you those inserts are run of the mill.

Here is what Kevin should have done.

Step 1 Call customer

Step 2 Tell customer the following: This is Keven with CPR, I understand you are not happy with the product you purchased from us. What can I do to make it right with you.

Step 3 Work something out with him. If something can not be worked out tell customer to kindly return product and I will refund your money.

Step 4 Don't spend customers money till you know he is satisfied.

Problem solved...

What not to do... Go on Pinside and blame the customer

Hit the "edit" pen below your post.

Hit the "X" icon that will appear above your photo when you hover your cursor over it.

Trying to.

My business number is on my site and it adds a ton of calls that are robot spam that stops someone from working 20ish times every day
I really need to get one of those systems that requires you to press a button!

I have my phone number on my website, when the phone rings I answer it. If it is a robot I hang up and block the number. What's so hard about that?

And yet here are more happy customers...

https://pinside.com/pinball/forum/topic/beware-cpr-preorder-lists-/page/2#post-4589338

When soldering small things and tracing signals and voltages (meticulous things). It takes me a couple of min to pick back up where I left off just to pick up and hear "this is Ann do not hang up your google listing may be outdated" 20 times a day is disruptive and takes me a few min to refocus on where I was. I am glad you don't do anything that hard that you can just stop what you're doing to answer the phone that much for nothing. Well more like 8 googles, 8 credit card processors and 5-10 others every day.

There's alway voicemail, too

Kev should just sell the playfield to me.

I'll clear it and sell it back to the customer for $1700 with a clearcoat so flat, and so shiny that you could shave in it.

@ the OP
now you have CPR contact details, may i suggest you take this discusion private?

So now you're ignoring the registration issues too?

I can vouch for that... when I got my Space Shuttle backglass I was extremely PISSED and not-at-all nice about it. They replaced it anyways, and had no issue with communication.

Dude, you can see the edges in ALL of the pictures, even the crappy ones where it's fuzzy. SMH.

*edit* Deleted part of this as I saw a later post where you admitted you didn't realize they were a small group.

very educational post....what I learned....customer service is always critical to success, and the OP basically got none .

And I learned that people can't read or use common sense.

Oh no...wait..I already knew that. Especially because of (things I can't post here)

I find it pretty disengenuous that CPR is making the wild assumption that emails just mysteriously have been lost. There are numerous posts recently and going back years showing a pattern of poor communication from CPR. There was a post a couple days ago about pre-order emails not being acknowledged, and pre-order people getting skipped at delivery time. It usually takes a post like this to get their attention. OP did what he had to do by making this topic, and I don't really blame him. These are not $30 knit hats on etsy. These are $1000 playfields...you owe it to your customers to do a better job at communicating, CPR.

If I was this customer I'd be irritated as well. I don't care if they have full time jobs or not. They are doing this to provide a valuable service and make $ on the side. They had ample opportunity to respond to his emails, and chose not to. I find it funny that once he posted on pinside he miraculously had the time to post several responses....

OH NOES A DOWNVOTE WHATEVER SHALL I DO

In all fairness I have order one backglass and 2 plastic sets and have been happy. Thanks for that.

Won't matter, he'll complain the clear dimples the first time he played it and the inserts ghosted thirteen years from when he bought it and forget to mention it was stored in the unheated garage for twelve of them while his partner remodeled.

There is no pleasing some customers. Fire it and sell the playfield to a good one.

Nearly every playfield needs some registration corrections before clearing.

What restorer has not fixed the USA inserts on Space Shuttle, or the bonus triangles on Timewarp or the Fathom star rollover keylines, or the AFM keylines between the pops or.....?

You give me any NOS playfield, I'll find 150 corrections that need to be done

IMG_20180806_134152639_HDR (resized).jpg

You give me any Repro playfield, I'll find 100 corrections that need to be done

mpf16 (resized).jpg

I had issues with a playfield and Kevin was very responsive to my issues. Yes, it wasn’t immediate but after a day or so, I would get a reply to every email. I think there may be some credence to the tech issues. I do think they need to work on customer service and response time as this hobby and their product offering keeps growing. I trust they will.

It sounds like CPR and OP are finally in contact and the situation will be remedied. I hope so!

We can all have a fight over who our favorites are but at the end of the day I’m glad we have all these folks working hard and enabling more games to stay alive! Hopefully some lessons were learned.
It seems that the quality of the playfield is wildly a matter of opinion, but we all agree that Kevin needs to stop dialing into his AOL mail and get a working email system up!

I think we can all forget sometimes that EVERY occurrence you can imagine has a probability of happening.

Can a usually high standard manufacturing process spit out a sub par widget? Sure it can.
Can I forget to answer an email? You bet.
Can these two things be related and line up? Of course.

In my real life business I deal with about 120 clients a day. I miss stuff all the time. Do I continue to try and improve my processes so that I don't miss stuff? Of course. I lose sleep over it. I usually catch things soon enough, but every so often, just when you think everything is water tight, something happens, that lines up with something else, and another thing from left field, and all of a sudden someone is pissed.

One person, on one day is pissed. That's ok, they can be pissed, and I will deal with it. From this end though, you can see that I didn't set out to piss anyone off. But, it still happens. 119 other people are just fine, and so are the 120 from the next day. Soon enough that one person gets diluted to zero.

Now sometimes, very rarely, I will actually look at their email, or their text and say, "Fuck it. I'm going to let this one go." I might be too tired, too bored, whatever. But I won't reply, and I'll eat whatever happens. That's my choice on the day. Doesn't mean I HAVE BAD CUSTOMER SERVICE. Because customer service, and your whole business in fact, is built on statistical results over a long period of time. NOT one event. And all things have an input, which is scaled appropriately with its own importance factor, to the end result.

For the pissed customer on the day, their outcome is everything, but for the guy slogging away on the other end it is just another data point.

You’re joking, right? I host email for almost 250 users, across 18+ domains and process about 90,000 emails a month. I’ve onboarded all 250 of those users and no one has ever lost or not had access to email at any point during the migrations.

I’d fire myself if someone I was onboarding lost email.

It's just like a few years ago when Microsoft lost many people's emails from Hotmail
.

Well, it turned out to have 2 causes: Microsoft and Free Email.

So if Microsoft can lose your emails out of the blue, changing from one host to another might even make it more likely for something to go wrong.

You know what they say about those private email servers..... ......sad

LOTS of the new internet companies. Try giving yelp a call if you're not paying them to advertise (or even if you are). Try calling Google for support. There are literally hundreds of newer websites where the contact is a contact form and the phone number(s) are omitted. It's not that unusual in 2018.

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