Jaap's behavior is of particular concern. Unfortunately he shows many of the classic signs of narcissism and I think it's possible that the whole company has been built using his skills of deception. It's kind of hard to believe but narcissists are so deceptive that they even believe their own lies! (Yes, POTUS). I think this stuff is pretty damn interesting and I hope this input is of interest to some. Here's a little overview of key points:
1. Grandiosity- throw big parties, talk a big game, trash other companies, make unrealistic promises, etc.
2. Charisma- with enough charismatic talking there is no need for action (because other people are too stupid to catch onto you).
3. Lies- People are too stupid to notice.
4. Inability to take responsibility- If someone calls you out, simply change the subject. Or better yet, pretend that you didn't hear.
5. Victimhood- play the victim and you may be able to convince people that you are not the perpetrator.
6. Inability to apologize- You see, i'm the one who has been wronged. They should be apologizing.
7. Inability to change course- Everyone else is wrong so they should change. I'm never wrong so need to change anything.
8. Emotional manipulation- "Don't be so negative" "Get excited about the new game!" "We care about fun"
Even with my past experience I was unable to associate Jaap with this personality type until the TPF talk. It is far less scary to be in denial about the situation and to just give the perpetrator the benefit of the doubt. At some point though it becomes impossible to keep cutting slack.