Quoted from JayDee:Agree, Gavin strung me along for a month. Finally gave up waiting and getting blown off on agreed appointments. Called Rick and few days later my machine was fixed.
I've had mixed results with Gavin. I too have gotten strung along at times, and then other times when he came out, he spent as much time play testing the games as fixing them. I appreciate someone who puts a game through its paces rather than assume they addressed the fix, but he literally put up huge GC scores to test things? LOL.
I've had a ton of experience with Rick, and he's as good of a guy as you'll ever meet. Love dealing with him. I've had a lot of success with him on DMD and newer games, but old 80s stuff seemed a little out of his typical scope.
I've also had great results from Phil at Arcades at Home in Romeoville. I'm near him, so I started using him versus Rick driving from so far away. Phil is also super nice and he has a broad base of knowledge across multiple eras of games.