I believe Lloyd is helping with CCG tech support. Have you compiled your tickets and notes and reached out to him? LTG

Seems easy enough to locate some switch issues in the switch tests. Some easy to identify such as:
Stand up targets more sensitive than others when you press with your finger or rubbers that are too tight so you can pull the rubber forward and see which ones stop the continuous scoring during game play.

They will make it right but not always very fast at getting back or responding to tickets. LTG is usually the best contact he can also follow up with Chicago and reference your ticket.

Seems like you've already identified the problem.. The network cable. Why not just replace it and see if that clears up the issue? You don't need to wait for CGC. Just get a Cat 5 or 6 network cable from any electronics store and try it.

Leaf switches that are not gapped properly? Vibration makes the switch? Which ones are scoring switches? Also, have you re-loaded the software?

Sounds like you need a new board. Have you tried calling CGC?

it sounds like your switch issue is an intermittent connection on the ball sensor PCB (the little square board under the playfield you referenced). Go into switch test, lift the playfield up and down several times to create vibration, and watch to see which sensors rapid-fire. then remove their associated cable from the board, gently spread the pins wider (either w a very small flathead screwdriver, or even your fingernail if you can), and then plug it back in.

I'm so sorry that you are having problems.

Admittedly, I've got a dog in this race, I'm a pinball retail sales guy.

But your experience is something I feel very strongly about.

People who sell you a pinball without making sure you have the ability to get it properly serviced are basically sending you up the river without a paddle.

Far too often I hear stories like yours... you spend quite a bit of money and then find that your problems are really hard.

So, while this is a challenging situation, a couple of things.

I would tell anybody, make sure you have a path to getting your pinball fixed before you buy it. It's not going to be much fun if it's not working.

So, find a local pinball service guy. For vast areas in the US, the nearest pinball service technician is 400 miles away, and has a six month backlog before he can service you, but find that guy.

Pinballs break, they break a lot. Usually they break in ways that are easy to fix. Frequently they break in ways that require specialty or hard to obtain parts. Rarely, but often enough that you should take note, they break in a way that requires a technician to fix.

A while back I got eight brand new pinballs in the box. Six of them had problems. Two of them were broken in a way that the average homeowner would have found very hard to fix. Recent machines are the same way. They MOSTLY will have problems out of the box, and about 10-20% will have problems that are hard for a homeowner to fix.

While this is self-serving, I live in this world, and I would say you should make your next pinball purchase from a retailer who will unbox the machine, fix anything that is wrong with it, deliver and set it up properly, tweak it for best performance (proper playfield pitch, outlane posts adjusted, a few settings changed), and extend the warranty (preferably to 1 year parts and labor) and because they sold it to you, they've got some skin in the game and they might be able to service the machine in the future.

For this machine, I'm very sorry you are facing this. There is a good chance if you are a capable mechanic that you could be guided on how to fix your own problems here... but no matter what, find your local pinball service guy for the problems in the future you might have.

If you are going to fix this all yourself, we can help you with that. Yeah, replace the network cable, but it's possible the 'fingers' (small springy wires) in the network cable socket (jack) aren't perfect... sometimes they can be bent into alignment. The network cable jack could also have less than perfect solder. I've replaced a couple dozen cat5 jacks on circuit boards, so the jacks can be suspect.

And of course the best troubleshooting method is to test the suspect part in a known good system. So if you can take your suspect boards/cables to a working machine and swap them in and test them one by one that makes troubleshooting much easier.

Intermittent and randomly occurring problems are the hardest to fix. The troubleshooting needs to proceed by narrowing the problem to a section of the game (everything associated with a particular board, for example) and then narrowing it further (not the switches themselves, seems to be board or cable related), and then test and eventual replacement or fixing of the actual problem.

Keep working with Chicago Gaming... the squeaky wheel gets the oil. Hopefully they'll be able to send you some parts that you can swap in to try to resolve your problem. Testing by putting known good parts into a suspect system isn't the best troubleshooting method, but hey! Whatever works!

Good luck!

Well dosen't this just suck ...
Always some issues with new games but no support certainly takes the fun out of experience...
Hope it gets resolved soon

I would imagine that coil locking on is switch related as well and will be fixed when the matrix issue is resolved.

Looks like a sensor issue.

Please PM me the ticket number. I'll notify them. I've seen a couple new names in there and they are grinding through issues quicker.

Thank you,
LTG : )

On a side note Cgaming games sure seem well built and reliable from the ones I've worked on.