Thank you for your courage sharing that Chas suffered from his demons secretly, as evidenced from the posts in this thread. Maybe someone reading it will know they aren't alone.

When I traded for my first premium model (GOT), I was super excited about the light show...then really disappointed when one of the light boards had a color out. I contacted Stern and talked to Chas, knowing it was out of warranty and I was not the first owner. He sent a new board at no cost. Can’t tell you how appreciative and excited I was. He’s helped grow this hobby a ton and will be missed greatly. RIP

I can't believe I will no longer be able to chat with Chaz when I call Stern tech support. He always went above and beyond the call of duty when I had a problem. Even more so he was a counselor for when you were up against it and needed someone to help you get through a tough problem, even and especially on the older machines. I have been in the arcade business since 1988...yipes that's 32 years...and Chaz was there for a lot of that time, dating back to the old Data East days....Now when I call Stern tech support yall better step up because I always trusted Chaz......RIP buddy!

Chas was always there and he always came through. More than that, he was always concerned like mine was the only phone call he had gotten that day and not the hundredth.

Yep.

I am truly saddened to hear this news. Chas was an amazing person to deal with. I will miss calling in and hearing him answer, "This is Chas". Whenever I heard that I knew my problem would be resolved.

RIP Chas you will be greatly missed!!!

One more voice here, chiming in with @Edster, I couldn't have said it better. Chas was my guide on technical issues with each of the three NIB Sterns I've owned, always responsive and Stern's greatest value-add!

Very sorry to hear this. My condolences to his family. He was very helpful and a pleasure to deal with.

RIP Chas. Very nice guy and super helpful over the past ten years, I had many conversations with him.Very sad indeed. Thoughts and prayers with his family.

Donated. Hope it helps his family. If you are able to donate, please consider show your appreciation. RIP.

This is so sad... I think every time I've called or emailed Stern Support it has been Chas that I dealt with. Super nice guy and will surely be missed.

This tragedy got me to thinking about our demons. I like Chas have demons and I am sure we all do to some extent. Suffering from depression makes life quite difficult and even the smallest of issues can seem huge. Chas at Stern would have borne the brunt of complaining from all of Sterns quality woes. Chas also would have copped it over the phone, email and any other communication method from his customers. He also had to clean up bad advice from other members in the Stern warranty team. The guy would have been completely overwhelmed with work.

RIP. I appreciate everything you did to help me out over the last decade. I always treated you with respect, dignity and honesty.

Just found this as I was catching up on BM66 thread. He was simply a pleasure to deal with, and biggest for me...ALWAYS kept his word when promised a part, a phone call, or an email. Had some great chats over the years. Pure class, and a genuine good guy.

Just not enough nice things I can say that haven't already been stated here

I will miss him....

It seems like anyone who owns/owned a Stern machine has had their interactions with Chas. To parrot my other pinheads; Chas was always there, always professional, and always calm. He was a model of what customer service and tech support should be. Thank you, Chas, for being such a class act. Condolences to the family. We feel his loss, so I cannot imagine the hurt you have. Thank you all for allowing him to be a part of our lives, as well.