Stern knows the playfield issues aren't resolved. Yet they continue to put them in their machines and sell them. That's about as dishonest as a business can get.
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Stern knows the playfield issues aren't resolved. Yet they continue to put them in their machines and sell them. That's about as dishonest as a business can get.
I just got an email from my dist. regarding shipment of my BM66 Pre and he said Stern is rejecting almost all the playfields. Said he might know something later today. Makes me hopeful Stern is trying to do the right thing.
I feel bad for any SLE and LE owners who might have gotten questionable playfields before Stern started rejecting them.
Quoted from cliff_clavin:I don't want to fire you up as you have had plenty of aggravation of late....Would it have killed Stern to send the replacement play field first and then you can ship your defective one back? I understand the logic and how some would take advantage of this type of policy but given the circumstances, it would have been appropriate for Stern to ship the replacement first.....
Couldn't agree more!! After 7 months of waiting all you received so far was an empty box so Stern could get their precious defective slab of wood back? Unbelievable! I'm part owner of a small business for 20+ years and this is completely opposite of how we handle this type of situation. Send it to your dist. do the swap and send it back. Issues like this have forced me to try and bulletproof my BM66 since I got it and it's getting a little tiresome. On a lighter note I hope everyone involved gets their playfields replaced and has no further issues.
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