Quoted from Who-Dey:Not sure if I'd say that or not Mike. This is the very first bad thing that I've ever heard anyone say about Chaz and quite frankly I'd be surprised if he laughed at a customer with a bad playfield unless the guy on the other end of the line was just going off and sounding like a lunatic or something. I've talked to Chaz a couple times and he's a hell of a nice guy and extremely helpful. There's two sides to every story, just remember that.
I dont believe it was a chuckle at his misfortune. Rather, it was a nervous chuckle...like he didn't know what else to say, or know how to justify his answers. I'm sure he gets beat down daily. Gotta say, I don't envy the guy at all