I have budget for 2-3 NIB pins a year. In 2017, no matter what happens, that won't go to Stern. I have already preordered a Dialed In and for now that looks like all I'll be buying.

They haven't worked to fix anything.

For someone not being paid (I assume you aren't), it's really sad how much of a trollish shill you are. What's the point of doing this? People are pissed off, frustrated, and left in the cold by Stern and all you can do is come in and wave your pom poms around and shout cheers for Stern Pinball. Enough already.

You can't be so clueless as to think that a thread asking for support in fixing defective playfields is the right place to lead on some cheering, can you? I mean...really?

Criticism and support is fair, but in a thread about trying to get some sort of help or feedback from Stern is probably the wrong place to run noise counter to that purpose. People want Stern held to the fire, and you're throwing water on it. Since we can't get answers directly, and we can't ask for help via social media, these are the only outlets that affected buyers have. Stop stomping on those complaints with your piles of antagonistic chatter.

Uh, no. Uneven inserts, cracking inserts, and chipping in impact areas has a real effect on gameplay. Mild ghosting is just cosmetic, but if you have a playfield that has moved beyond just a mild amount, cracking or chipping is the next step.

I have only seen crazing, but no ghosting. Pics of some chipping have surfaced, however.

The big issue is that QC was so relaxed again, even on a premium product. Games arriving DOA or with issues that should have been smoothed out in testing.

But yeah, don't think we've actually seen reports of ghosting.

Man, all I know is that all four GBs in my area (2 LE, 1 premium, 1 pro) that I have been able to see should be in the replacement program, but not one person has heard anything. Issues from chipping to ghosting are common on all the games, as well as sloppy assembly that required the owner to do extensive tweaking to make the game play correctly.

I don't care what the product is, it can't be handed over to the consumer in non-functioning and in bad cosmetic shape.

I will only buy used games now. Routed or HUO, it doesn't matter as long as the condition is good. I just don't want to roll the dice any more with NIB Stern games.

No, it's not that. SMVE has playfield issues that the original Spider-Man does not have. It's a quality and process issue.

I'm not a fan of the high gloss finish on newer playfields. I very much prefer a very clean, barely even reflective, Diamond Plate playfield any day.

Disappointing. I still haven't had any word about my replacement. I really hope that they're not walking back on this. I don't get why there's been absolutely no word.

I'm not the customer, the distributor is. Stern has a distributor that needs a replacement playfield. In kpg's case, they do know his distributor and situation, but I don't know of a single LE owner that has had their playfield replaced. Stern is dragging their feet overall. Again, if they're not ready, they're not ready. They can at least SAY SOMETHING though. Give an update. That wouldn't be hard at all to do.

I think we've seen a premium or two get replaced, but one of them had chipping right away again. I'm not in any rush to get the actual playfield, because I'm not sure that they have it all figured out, but I do think some communication would be nice. It's really hard to know how large the replacement scope is, because not everybody is posting about it here. If it wasn't for the 2-3 people who have posted, nobody would even know that some replacements had been sent out.

I have been "on the list" for six months now. First week of September I sent my pics in and was told I was in the program.

Uh, no...one of the replacements started chipping right away.

Every swap I see happen makes me feel a bit better. Hopefully this works out for you.

Just pinged my distributor to see what the status of my playfield replacement is at right now. Haven't heard anything since being accepted for replacement back in September...

Sent mine back...

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