Thank you man!
I know there are a lot of negative/shit talking responses here. You guys are entitled to those opinions, and that is fine. I guess you won't know what its like to be on my side of the fence unless it happens to you - but I hear your complaints from your side and appreciate you guys keeping this thread bumped up. Without you, it wouldn't have gotten as much awareness.. so I thank you for that
In all honesty, I am happy that it is moving forward in a positive way. I am not happy it took close to 7 months after my purchase to get to this point, and a lot of noise here on the forums. It was never about the financial hit I would be taking if selling the machine with a bad playfield, but it's the point of the situation and how it was handled. I had bought great and perfectly fine Stern NIB machines for less money, and GB was my dream theme I waited 1+ years to finally get after the leaks of the game- then it turns out to a complete pile of junk compared to my other Stern machines.
I love what Stern does and what they do for the pinball community, and keeping the old school pinball designers and coders employed. For that I am appreciative of their company. I hope this experience will only better their company and improve their products for all of us. I simply cannot see my efforts here going unnoticed and not having some type of positive residual effect on Stern as a company. If they see noisy customers who put their foot down can single handedly raise awareness and inform customers of potential issues with their products, they will re-think a lot of what goes on in their business not only from a quality assurance standpoint, but also from a customer service and communication standpoint.
I know John is going to take care of this and this case will be closed for me at least, but I hope this particular situation has brought to light problems at Stern and has made something that would normally be swept under the rug into something of a bigger topic during their executive meetings.