Quoted from kpg:
Wanted to give an update on my personal situation with Stern.
I'm glad to hear that you got some sort of resolution, however I've seen this time and time again (and I'm not just talking about a company like stern).
the proof will be in the pudding as they say. I have experienced this way too many times before where you scream until you're blue in the face but finally feel vindicated with a phone call with the proper parties involved and you finally get what you were after in the first place
the $1M question is can and will they actually follow through and change their processes so that this:
a) never happens again (to this degree)
b) they put a process in place to actually take care of issues in a timely manner with a resolution that is acceptable
c) they go back and change their in-house processes and start performing a higher level of QA/QC and learn to defect out parts/assemblies which are not suitable for use