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(Topic ID: 270172)

CGC's poor customer service

By Stuieb84

3 years ago


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Topic Stats

  • 40 posts
  • 16 Pinsiders participating
  • Latest reply 3 years ago by PtownPin
  • Topic is favorited by 3 Pinsiders

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#31 3 years ago
 
GUL

pinsanity

Pinside member

12y 75,350 1,559

Quoted from PtownPin:

I've always had a decent experience with CGC. Yea they can blame their recent short falls on the pandemic, but they have no issue shipping games so they can to drive revenue so clearly people are working. Also why in the world would your distributor have the parts shipped via slow boat? Yea it costs more money to air freight, but thats on their dime....I would find a new distributor as it seems like he and CGC both dropped the ball

Eventually CGC will catch on to how many sales they are losing down here with their current Australian distribution system and give it an overhaul like JJP implemented, i.e. with a completely new distributor who focuses on professional customer service.

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#37 3 years ago
 
GUL

pinsanity

Pinside member

12y 75,350 1,559

Quoted from PtownPin:

Yea I feel for you guys.....its really not that hard

It's greatly improved since Paul at pinballsales is now the exclusive JJP distributor for Australia and is setting a much better example in customer service both pre and post purchase.

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#39 3 years ago
 
GUL

pinsanity

Pinside member

12y 75,350 1,559

Quoted from Zitt:

Wow... So ballypinball is the only pinball distributor in Australia?
If so... I'm so sorry for the guys across the pond. These "Fake news" posts by him would make me very upset if he were my distributor. Every customer I've ever had from AUS was freindly and easy to deal with... not sure how this guy stays in business.
Please don't move your business to the States... We just don't need your "fake new" attitude.

Most of us just direct import any machine we really want. It's been going on this way in the actual Aussie pinball scene for years.

Only the sycophants buy local and repeatedly go back for the abuse.

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