Quoted from Stuieb84:On 9 March 2020 my attack from mars SE arrived to my door in Australia. I was excited as it was my first new in box pin. Unfortunately when it arrived it was missing the SE shaker motor and issues with the plastics.
After two months of pursuing this through both my distributor and also CGC directly, nothing has progressed and my game is still has missing & defective parts. I'm hoping that by raising the experience through pinside, I can get a resolution.
I'm pretty disappointed that CGC haven't prioritised or responded to issues raised in the customer portal. Given the price of the royal edition pins, I wouldn't want this customer service experience if I had purchased medieval madness
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What did CGC say about your ticket? You do realise international freight to Australia is stuffed right now? Some packages are taking 3 months to get here due to COVID restrictions, and that is if the parts are in stock. I am sure they will look after you, just be patient.
San Diego, CA
