The customer was advised the replacement parts were shipping in our Container and as Chicago was on a STAY AT HOME order due to Covid 19 since March 6th and most parts suppliers as well.

Pretty much Pinball shut down for 6-8 weeks, all Warranty Parts are in transit to Australia now and will be on shipped to customers when they arrive.

Even if they were posted separate, I am still waiting for parts from other US suppliers from April

First of all it wasn't new In Box, it was our last AFM Special Edition Distributor Sample Game and a shaker was never fitted to begin with, also they don't just make inlane plastics, they are only made in full plastics sets from the original supplier who makes the plastics, Airfreight a shaker motor to Australia would cost more than the shaker motor, and the plastics had to be made during Lockdown in IL

It has a Warranty, but nobody knew the shaker wasn't fitted as it was a Sample Game Pre Production.

and AFM Special was the only CGC game that had a shaker the rest didn't

I think your expectations during US Lockdown on order of Government and No International Flights to Australia during Coronavirus is pretty unreasonable

This really is all Fake News!!

We responded to the Customer the same day April 7th and advised we will arrange the parts required, US Lockdown extended till May 31st
Parts shipped after that.

If the customer is so unhappy with CGC customer service or our Support, We are happy to take the machine back for a full refund.

JJP didn't overhaul anything, we made a commercial decision to take on other manufacturers and Products to Distribute.

And the same can be said for Stern!