We own a pinball bar in portland and operate games around town. We have recently received two new Monster Bash remakes and also own two AFM remakes. ALL FOUR of our machines have an inconsistent scoop kickout. Meaning sometimes it hits the middle of the flipper like it should, sometimes it hits the very tip of the flipper making a slap save possible, and other times it just rockets down the center (this is happening way too often). It has elicited a ton of customer complaints, especially because those scoops are very necessary to hit throughout the game. We have tried everything we can think of, in the settings, testing to make sure the coil is getting consistent current, etc. Eventually we just sorts hand-bent the scoop on one of our AFMs to alter its directory. Works better now, still not 100%. Wondering if anyone else has experienced similar issues, and what have y'all done about it? Our MBs are really starting to get bad, it probably throws it down the drain 75% now (but feels like 100% to customers).

Interesting. It's reassuring I guess to hear that not all remakes suffer from this. I will try and up the power on it again. Have done that before and it didn't have an effect. My problems aren't like a dribble out, or a slow kickout. It really feels like the trajectory of the ball is random, not like the kickout is weak and therefore the issue. But I will crank it up again and see how it goes. I was just wondering if anyone else has come across the same problems.

Yes, we haven't had any issues with our MMr, although it doesn't have a true scoop on it.

Thank you, this makes sense to me. Closing that gap will likely help. I will post after with an update.

Ended up taking a super slow motion video of it in action on the iphone, and saw the top of the scoop was giving a ton of backspin and sort of dropping the ball as it was thrown out of the scoop. Looks like the way the scoops came were just a little too tall. Grabbed some pliers and manually bent the scoop lower. Seems to have corrected the majority of the issue. Time will tell.

But it looks like the new lower top of the scoop doesn't allow it to follow the path of the scoop so high off of the playfield and drop the ball out of the air. I am sure that a little bit of air is inevitable, but this seems much better having bent it to be quite a bit lower. More predictable. Just little bit strange that we have had four machines all with the exact same issue. Seems like something that would get looked at more closely during assembly on the line, but no big deal. Easy enough fix.

Another UPDATE:

Still not fixed. Thought the bending of the scoop helped, still wildly inconsistent. It appears that when rolling a ball in manually with the glass off it tests really well. But when the ball is hit in off of a flipper, not so much. Not sure why, but it must not seat properly everytime it goes into the scoop. Still not sure exactly why. Hope to do the rubber shim approach that metallik suggested next.

Ended up removing the scoop assembling and moving it about an 1/8th in and twisting it to the left and then remounting it. Got flipper rubber shim fix on it as well. Power to coil at max. Currently working much better. But again, time will tell. If it acts up again I will wax it like 22troy said. One I rotated and remounted the scoop like you said, it seems to have solved the problem for now.

Still working after the remounting and shim fixes. Hopefully this does it long term. I love these CGC remakes, but here's to hoping the next one doesn't have a scoop!

I know your pain! That's why I started this thread. It does seem like this is a far too common problem. Not everyone has experienced it, but too many in my opinion.