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Attack From Mars (Remake - LE)
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Attack From Mars (Remake - Special)
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Medieval Madness (Remake - LE)
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Medieval Madness (Remake - Standard)
Chicago Gaming Co., 2015Quoted from CGC_DougS:However, we are going to ask that all customers immediately return their software settings to DEFAULT. We have found that if you are using the lower range of settings that it is likely that you will blow one of the FET’s on the Solenoid Driver Board.
In regards to changing coil power? Like pops, slings, and flippers? I assume other things are fine?
Wow. That is big news.
I thought something was up because we have ours turned all the way down and still were getting balls flying off the lock return rail.
Had no idea it might fry something though. Glad you guys cautght this and can’t wait for the update.
Quoted from CGC_DougS:Dear CGC customers:
Let me begin by wishing you all a very happy, successful New Year.
AFMR ONLY:
As I mentioned to a customer on the phone today, when it comes to service, we don’t necessarily have all the answers. As we move forward, it takes a collection of service tickets before we can piece together a trend that then leads to a resolution. In all cases, we at CGC are committed to correcting these concerns. We discovered a software glitch in the PIC that controls our solenoid driver board. While you might try setting down the power on your flippers, the fact remains that these settings are currently having little to no change on the flippers. Our software team has already corrected the problem, and we are testing the new software with a few select customers. Before we do any massive distribution, we want to thoroughly test the update. This might take a few more weeks, and we ask that you be patient as we start to distribute the PIC’s. In the meantime, there will be NO need for you to enter a service ticket at this time in order to obtain the update. Please wait for further instructions. However, we are going to ask that all customers immediately return their software settings to DEFAULT. We have found that if you are using the lower range of settings that it is likely that you will blow one of the FET’s on the Solenoid Driver Board.
More to come.
Thank you!
Doug Skor
Is this what was causing the flippers to lock in the up position and pop the fuses?
Quoted from sirlonzelot:Does your leds of the mothership looks the same then mine ? Is that normal ?
Happens at the end of game.
» YouTube video
No, that's not right. Should be a fast color changing sequence.
Quoted from sirlonzelot:Does your leds of the mothership looks the same then mine ? Is that normal ?
Happens at the end of game.
» YouTube video
Mine does the same thing at the end of game I have seen it on several afm les I believe it is normal and software related
Quoted from jcoble:No, that's not right. Should be a fast color changing sequence.
Can you post a video of yours not doing it I haven’t seen one yet that hasn’t done it
Quoted from jcoble:No, that's not right. Should be a fast color changing sequence.
That what mine does.
Quoted from bigdaddy07:That what mine does.
Can you show a video please
Quoted from sirlonzelot:Can you show a video please
Here you go. As you can see, my lights rotate smoothly changing colors between red, green, and blue. The one in the above video appears to get stuck on a few lights at times instead of a smooth rotation. I think there is something wrong with the LED board on that one.
Quoted from sirlonzelot:Can someone check for the cow video mode, please
We just got it the other day.
I'm not sure if you have to do both ramps or just get so many moos from pressing the launch button.
But is does work. 
Quoted from musketd:Guess I have to open a ticket too then
Me too, I guess...
Quoted from musketd:Anybody else hear anything back yet on the main saucer lighting issue yet? I know several of us on here were effected by it
Yes, they are looking at it. He told me it can take some days. So be Patient.
Greetings
Quoted from sirlonzelot:Yes, they are looking at it. He told me it can take some days. So be Patient.
Greetings
Yeah same here I think the board itself is bad that is in our saucer
Service Update:
Previously, I mentioned that we will be providing a firmware update that applies to the Solenoid Driver Board. We had asked both our dealers and the people on Pinside to spread the word to return their flipper coil settings to "default" until such time that you have updated your games. We appreciate everyone’s cooperation. Both internally and externally, we have been testing the firmware to make sure that it is right. The feedback we got back from a few of our testing subjects is very positive and that it will actually improve the quality of the game. The update will provide you much better control of the flipper coils. PIC’s will start to be programed soon. They will be placed in an envelope in a protective shield, a PIC puller, and some brief instructions. I am anticipating to start shipping our dealers early next week. We will start with overseas dealers first. It will be up to our dealer to distribute the update to their customers. PLEASE DO NOT OPEN SERVICE TICKETS FOR THIS UPDATE, FOR THEY WILL NOT BE DISTRIBUTED DIRECTLY BY CGC.
This issue came to light on the week between Christmas and New Year’s holidays. We quickly responded in isolating the problem and correcting the code, but the testing process took a little longer. Please stay in touch with your dealer on this update. We appreciate your patience.
Thank you.
Doug Skor
Quoted from Arcade:Wow. That is big news.
I thought something was up because we have ours turned all the way down and still were getting balls flying off the lock return rail.
Had no idea it might fry something though. Glad you guys cautght this and can’t wait for the update.
same here
Quoted from CGC_DougS:However, we are going to ask that all customers immediately return their software settings to DEFAULT.
You have to individually choose the items to default correct? I see no, "return all to default" or factory settings type thing. So this includes the slings as well if I had those changed from default? Anything else?
Quoted from GorillaBiscuits:Dumb question: does every current AFMr buyer to date require the PIC hardware update? Thanks
Yes.
Quoted from Wickerman2:You have to individually choose the items to default correct? I see no, "return all to default" or factory settings type thing. So this includes the slings as well if I had those changed from default? Anything else?
Correct. There’s no global reset that I know of. For safety, turn them all back until you have the new PIC.
Quoted from pintechev:Correct. There’s no global reset that I know of. For safety, turn them all back until you have the new PIC.
I think the only other thing I altered was lighting so no solenoids involved there 
Quoted from CGC_DougS:This issue came to light on the week between Christmas and New Year’s holidays. We quickly responded in isolating the problem and correcting the code, but the testing process took a little longer. Please stay in touch with your dealer on this update. We appreciate your patience.
Thank you.
Doug Skor
Hey Doug,
Glad to hear about the progress.
Since I was impacted by this issue over the holiday season, I'm confused why the bug surfaced on recently built machines. Did something else change in the most recent AFMr builds? If the firmware was the same and nothing else changed, I don't understand why the first batch of machines didn't suffer from the failures that surfaced over the holiday season. Curious...
Thanks for the update and any additional insight,
snaroff
Quoted from PinLen83:Is the pic board in conjunction with the software update for the driver board/dead flipper situation? Or, was the software update enough to cure that concern ?
The software update prevents it from happening in the future. If you have a bad board, you’ll need to open a ticket for service with CGC.
Quoted from pintechev:The software update prevents it from happening in the future. If you have a bad board, you’ll need to open a ticket for service with CGC.
Gotcha. Thank you for clarification.
What is the pic board replacement for then?
Quoted from PinLen83:Gotcha. Thank you for clarification.
What is the pic board replacement for then?
Flipper power problem
Quoted from CGC_DougS:1. Overall our games are performing amazingly. However, there has been a small number of reported concerns, on very recently produced games, of the balls trajectory as is comes out of the shooter lane. This really came to light as people opened tickets and we were able to piece to together the problem. By Monday morning our engineering and production team were working on a fix. Let me be clear, there are no failures; rather, the ball on these games comes out of the shooter lane and does not properly travel to the gate or around the orbiter loop. As mention several times, we work very methodically here at CGC. It might take a few days before we release the correction. Regardless, it will be an easy correction and we will post it on our service portal.
Doug, has the ball trajectory fix been posted? I can't seem to find it if it has...
For other newbies like me, when it comes to changing the PIC I found it much easier to do while removing the board and doing on a table rather than doing it while in the machine. Maybe it was just me but you are talking 40 pins that have to be perfectly lined up. A tried a few times doing it while the board was in the machine and I bent some legs trying. On the table I popped it in easily.
Quoted from pocketscience:Doug, has the ball trajectory fix been posted? I can't seem to find it if it has...
If you open a ticket they will send the PDF to you. However it's also been posted in the owners thread and the technical thread.
Quoted from hoby1:Just called the distributer that I bought my AFM from. ( Automated Services ) Talked to April and she started a list to get these sent out when they arrive.
Quess who's the first one on it.......
Automated for the win!
Quoted from hoby1:Just called the distributer that I bought my AFM from. ( Automated Services ) Talked to April and she started a list to get these sent out when they arrive.
Quess who's the first one on it.......
May-June? 
Quoted from Pmaino:Just emailed with April as well. I’m on the list.
Same here. On the list.
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