CGC Pinball Production Update


By CGC_DougS

11 months ago


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There are 1549 posts in topic. You are on page 28 of 31.
#1351 3 months ago
Quoted from CGC_DougS:

However, we are going to ask that all customers immediately return their software settings to DEFAULT. We have found that if you are using the lower range of settings that it is likely that you will blow one of the FET’s on the Solenoid Driver Board.

In regards to changing coil power? Like pops, slings, and flippers? I assume other things are fine?

#1352 3 months ago

Thx Doug .... back to default on flipper power.

Hope you and the CGC have a great holiday!!!

#1353 3 months ago

Wow. That is big news.
I thought something was up because we have ours turned all the way down and still were getting balls flying off the lock return rail.
Had no idea it might fry something though. Glad you guys cautght this and can’t wait for the update.

#1354 3 months ago
Quoted from CGC_DougS:

Dear CGC customers:
Let me begin by wishing you all a very happy, successful New Year.
AFMR ONLY:
As I mentioned to a customer on the phone today, when it comes to service, we don’t necessarily have all the answers. As we move forward, it takes a collection of service tickets before we can piece together a trend that then leads to a resolution. In all cases, we at CGC are committed to correcting these concerns. We discovered a software glitch in the PIC that controls our solenoid driver board. While you might try setting down the power on your flippers, the fact remains that these settings are currently having little to no change on the flippers. Our software team has already corrected the problem, and we are testing the new software with a few select customers. Before we do any massive distribution, we want to thoroughly test the update. This might take a few more weeks, and we ask that you be patient as we start to distribute the PIC’s. In the meantime, there will be NO need for you to enter a service ticket at this time in order to obtain the update. Please wait for further instructions. However, we are going to ask that all customers immediately return their software settings to DEFAULT. We have found that if you are using the lower range of settings that it is likely that you will blow one of the FET’s on the Solenoid Driver Board.
More to come.
Thank you!
Doug Skor

Is this what was causing the flippers to lock in the up position and pop the fuses?

#1355 3 months ago

Thanks Doug,

To consider: Keeping with your outstanding post sale support of your brand, maybe someone can notify others not on pinside using the warrenty registration contact info. Have a Great New Year celebration folks.

#1356 3 months ago

Hey Doug........ question sir. If problems like this arrive's for us Classic owner's....does this extend our warranty if it cause's damage due to failure issues past six months.

THX Allen

#1357 3 months ago

Does your leds of the mothership looks the same then mine ? Is that normal ?

Happens at the end of game.

» YouTube video

#1358 3 months ago
Quoted from sirlonzelot:

Does your leds of the mothership looks the same then mine ? Is that normal ?
Happens at the end of game.
» YouTube video

No, that's not right. Should be a fast color changing sequence.

#1359 3 months ago
Quoted from sirlonzelot:

Does your leds of the mothership looks the same then mine ? Is that normal ?
Happens at the end of game.
» YouTube video

Mine does the same thing at the end of game I have seen it on several afm les I believe it is normal and software related

#1360 3 months ago
Quoted from jcoble:

No, that's not right. Should be a fast color changing sequence.

Can you post a video of yours not doing it I haven’t seen one yet that hasn’t done it

#1361 3 months ago

i appreciate the updates here on pin-side. thanks!

#1362 3 months ago

Did anyone try the cow video mode ?

Everytime the cow comes I hit the launch button but nothing happens.

Is it missing ?

#1363 3 months ago
Quoted from jcoble:

No, that's not right. Should be a fast color changing sequence.

That what mine does.

#1364 3 months ago
Quoted from bigdaddy07:

That what mine does.

Can you show a video please

#1365 3 months ago
Quoted from sirlonzelot:

Can you show a video please

Here you go. As you can see, my lights rotate smoothly changing colors between red, green, and blue. The one in the above video appears to get stuck on a few lights at times instead of a smooth rotation. I think there is something wrong with the LED board on that one.

» YouTube video

#1366 3 months ago

Thanks, then i have to open a ticket

#1367 3 months ago

Guess I have to open a ticket too then

#1368 3 months ago

Can someone check for the cow video mode, please

#1369 3 months ago

I opened a ticket if anybody knows what’s wrong with are games and gets an answer lmk
Thanks guys

#1370 3 months ago
Quoted from sirlonzelot:

Can someone check for the cow video mode, please

We just got it the other day.
I'm not sure if you have to do both ramps or just get so many moos from pressing the launch button.
But is does work.

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#1371 3 months ago

Great to know, then i have you check my launch button. Thanks

#1372 3 months ago
Quoted from musketd:

Guess I have to open a ticket too then

Me too, I guess...

#1373 3 months ago

Anybody else hear anything back yet on the main saucer lighting issue yet? I know several of us on here were effected by it

#1374 3 months ago
Quoted from musketd:

Anybody else hear anything back yet on the main saucer lighting issue yet? I know several of us on here were effected by it

Yes, they are looking at it. He told me it can take some days. So be Patient.

Greetings

#1375 3 months ago
Quoted from sirlonzelot:

Yes, they are looking at it. He told me it can take some days. So be Patient.
Greetings

Yeah same here I think the board itself is bad that is in our saucer

13
#1376 3 months ago

Service Update:

Previously, I mentioned that we will be providing a firmware update that applies to the Solenoid Driver Board. We had asked both our dealers and the people on Pinside to spread the word to return their flipper coil settings to "default" until such time that you have updated your games. We appreciate everyone’s cooperation. Both internally and externally, we have been testing the firmware to make sure that it is right. The feedback we got back from a few of our testing subjects is very positive and that it will actually improve the quality of the game. The update will provide you much better control of the flipper coils. PIC’s will start to be programed soon. They will be placed in an envelope in a protective shield, a PIC puller, and some brief instructions. I am anticipating to start shipping our dealers early next week. We will start with overseas dealers first. It will be up to our dealer to distribute the update to their customers. PLEASE DO NOT OPEN SERVICE TICKETS FOR THIS UPDATE, FOR THEY WILL NOT BE DISTRIBUTED DIRECTLY BY CGC.

This issue came to light on the week between Christmas and New Year’s holidays. We quickly responded in isolating the problem and correcting the code, but the testing process took a little longer. Please stay in touch with your dealer on this update. We appreciate your patience.

Thank you.

Doug Skor

#1377 3 months ago

Thanks Doug. If you can post back when the PICs are sent out to the Distributors, then I'll know when to call and harass Mike Daddona!

#1378 3 months ago

Is the new PIC coming the version 2 one?

#1379 3 months ago
Quoted from Arcade:

Wow. That is big news.
I thought something was up because we have ours turned all the way down and still were getting balls flying off the lock return rail.
Had no idea it might fry something though. Glad you guys cautght this and can’t wait for the update.

same here

#1380 3 months ago
Quoted from CGC_DougS:

However, we are going to ask that all customers immediately return their software settings to DEFAULT.

You have to individually choose the items to default correct? I see no, "return all to default" or factory settings type thing. So this includes the slings as well if I had those changed from default? Anything else?

#1381 3 months ago

Dumb question: does every current AFMr buyer to date require the PIC hardware update? Thanks

#1382 3 months ago
Quoted from GorillaBiscuits:

Dumb question: does every current AFMr buyer to date require the PIC hardware update? Thanks

Yes.

#1383 3 months ago
Quoted from Wickerman2:

You have to individually choose the items to default correct? I see no, "return all to default" or factory settings type thing. So this includes the slings as well if I had those changed from default? Anything else?

Correct. There’s no global reset that I know of. For safety, turn them all back until you have the new PIC.

#1384 3 months ago
Quoted from mschonbrun:

Correct. There’s no global reset that I know of. For safety, turn them all back until you have the new PIC.

I think the only other thing I altered was lighting so no solenoids involved there

#1385 3 months ago
Quoted from CGC_DougS:

This issue came to light on the week between Christmas and New Year’s holidays. We quickly responded in isolating the problem and correcting the code, but the testing process took a little longer. Please stay in touch with your dealer on this update. We appreciate your patience.
Thank you.
Doug Skor

Hey Doug,

Glad to hear about the progress.

Since I was impacted by this issue over the holiday season, I'm confused why the bug surfaced on recently built machines. Did something else change in the most recent AFMr builds? If the firmware was the same and nothing else changed, I don't understand why the first batch of machines didn't suffer from the failures that surfaced over the holiday season. Curious...

Thanks for the update and any additional insight,

snaroff

#1386 3 months ago

I am a newbie. What is a PIC and what does it stand for?

#1387 3 months ago
Quoted from monte_:

I am a newbie. What is a PIC and what does it stand for?

It stands for Programmable Interface Circuit. It's a black ic in your game with a bunch of metal legs, sitting in a socket.

#1388 3 months ago

Is the pic board in conjunction with the software update for the driver board/dead flipper situation? Or, was the software update enough to cure that concern ?

#1389 3 months ago
Quoted from PinLen83:

Is the pic board in conjunction with the software update for the driver board/dead flipper situation? Or, was the software update enough to cure that concern ?

The software update prevents it from happening in the future. If you have a bad board, you’ll need to open a ticket for service with CGC.

#1390 3 months ago
Quoted from mschonbrun:

The software update prevents it from happening in the future. If you have a bad board, you’ll need to open a ticket for service with CGC.

Gotcha. Thank you for clarification.

What is the pic board replacement for then?

#1391 3 months ago
Quoted from PinLen83:

Gotcha. Thank you for clarification.
What is the pic board replacement for then?

Flipper power problem

#1392 3 months ago

The PIC goes on the Solenoid Driver Board.

#1393 3 months ago
Quoted from CGC_DougS:

1. Overall our games are performing amazingly. However, there has been a small number of reported concerns, on very recently produced games, of the balls trajectory as is comes out of the shooter lane. This really came to light as people opened tickets and we were able to piece to together the problem. By Monday morning our engineering and production team were working on a fix. Let me be clear, there are no failures; rather, the ball on these games comes out of the shooter lane and does not properly travel to the gate or around the orbiter loop. As mention several times, we work very methodically here at CGC. It might take a few days before we release the correction. Regardless, it will be an easy correction and we will post it on our service portal.

Doug, has the ball trajectory fix been posted? I can't seem to find it if it has...

#1394 3 months ago

For other newbies like me, when it comes to changing the PIC I found it much easier to do while removing the board and doing on a table rather than doing it while in the machine. Maybe it was just me but you are talking 40 pins that have to be perfectly lined up. A tried a few times doing it while the board was in the machine and I bent some legs trying. On the table I popped it in easily.

#1395 3 months ago
Quoted from pocketscience:

Doug, has the ball trajectory fix been posted? I can't seem to find it if it has...

If you open a ticket they will send the PDF to you. However it's also been posted in the owners thread and the technical thread.

#1396 3 months ago

Just called the distributer that I bought my AFM from. ( Automated Services ) Talked to April and she started a list to get these sent out when they arrive.

Quess who's the first one on it.......

#1397 3 months ago
Quoted from hoby1:

Just called the distributer that I bought my AFM from. ( Automated Services ) Talked to April and she started a list to get these sent out when they arrive.
Quess who's the first one on it.......

Automated for the win!

#1398 3 months ago

Just emailed with April as well. I’m on the list.

#1399 3 months ago
Quoted from hoby1:

Just called the distributer that I bought my AFM from. ( Automated Services ) Talked to April and she started a list to get these sent out when they arrive.
Quess who's the first one on it.......

May-June?

#1400 3 months ago
Quoted from Pmaino:

Just emailed with April as well. I’m on the list.

Same here. On the list.

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