(Topic ID: 188092)

CGC Pinball Production Update

By CGC_DougS

6 years ago


Topic Heartbeat

Topic Stats

  • 1,566 posts
  • 243 Pinsiders participating
  • Latest reply 3 years ago by underlord
  • Topic is favorited by 127 Pinsiders

You

Linked Games

Topic Gallery

View topic image gallery

73e88997f61c990ac6bab5468d83bcef8b303cab (resized).png
IMG-9504 (resized).JPG
IMG_5099 (resized).JPG
IMG_5100 (resized).JPG
624FDB9C-BB85-45EA-B810-BCF205E7E28D (resized).jpeg
93A09089-DC9E-4FFC-9E6A-1AA5B564D06F (resized).jpeg
IMG_0050 (resized).jpg
IMG_0964 (resized).JPG
IMG_0963 (resized).JPG
pasted_image (resized).png
IMG_0280 (resized).JPG
IMG_0279 (resized).JPG
IMG_0276 (resized).JPG
IMG_0278 (resized).JPG
IMG_0274 (resized).JPG
raising_the_bar_feature (resized).jpg

Topic index (key posts)

13 key posts have been marked in this topic, showing the first 10 items. (Show topic index)

There are 1,566 posts in this topic. You are on page 27 of 32.
#1301 5 years ago
Quoted from Whitenoise3000:

How do I find out where I am on the list? I ordered when it was announced

Pm me your name and I can look it up for ya

JJ

#1302 5 years ago
Quoted from Gexchange:

Pm me your name and I can look it up for ya
JJ

PM Sent.

Number #12
I just need two people to get cold feet or not pay attention to their emails.

#1303 5 years ago
Quoted from Gexchange:

Pm me your name and I can look it up for ya
JJ

I assume you are looking at your allocation of machines? As in any dealer should have the same information?

#1304 5 years ago
Quoted from chrisnack:

I assume you are looking at your allocation of machines? As in any dealer should have the same information?

Yes, Looking at our Allocations of games left and where our people are on the list based on where the placed there order and taking an educated guess.

JJ

#1305 5 years ago

Anything on the first shipment going out for the NA ones? I'm first in line at my vendor apparently so my pie in the sky dream is that I somehow get it before Thanksgiving when my pop gets here so he can play it. If not though he'll be back for Christmas!

#1306 5 years ago

Got my email today from JJ.
And while there is a small issue as to where my deposit money went , we will be mailing off a check when we return from IAAPA this weekend.
Very excited.
Even went ahead and snuck in a game here at the show.

#1307 5 years ago

Got my email the other day. Got it paid and looking forward to when the shipper calls to arrange a delivery date and time.

#1308 5 years ago

Got my call this morning from Game Room Guys!!!!! SO FRICKEN PUMPED!

#1309 5 years ago

Met Doug at IAAPA - was great to talk to him about the games and the great work he and the team are doing! and Doug serious about giving you a lift to the show next year - let me know. the UK AFMR's are on the boat and will be here in time for xmas!

Cheers,
Neil.

#1310 5 years ago

Got LE #458 all unboxed today. Fantastic job CGC. I had to move the control board for the topper but otherwise no issues.

#1311 5 years ago
Quoted from chrisnack:

Got LE #458 all unboxed today. Fantastic job CGC. I had to move the control board for the topper but otherwise no issues.

It’s been a long week of work... read that three times trying to figure out why you were talking about Game of Thrones in a CGC thread.

#1312 5 years ago

My game has a F8 switch warning, which looks like "upper left flip opto" but i don't see a location listed in the manual. Where is that opto located? Hoping it's just in need some tweaking, otherwise I'll open a ticket for CGC support.

Thanks in advance.

#1313 5 years ago

BTW here is the connector i had issues with. It was about 1" too short. We pulled the topper off and snipped all the wires ties to get any available room and it was still short, so we moved the board. FYI for CGC.

IMG_0050 (resized).jpgIMG_0050 (resized).jpg

#1314 5 years ago
Quoted from Arcade:

We first saw this game at TPF and loved it.
However when we found out CGC was making the games it did not exactly instill confidence in us.
As an arcade owner we have had nothing but trouble and rude tech support with their Redemption games division. So much so that we vowed never to buy another Chicago Gaming game.
But once we found out that Loyd is the tech support for this particular title, all that went out the window. We are in line for an LE and are super excited to be getting one. We talked to Loyd directly at TPF and were very impressed with him (As everyone on Pinside surely is), as well as the rest of the company guys on hand.
While we still will not by another game from the redemption division, the Pinball side looks to be rock solid.

I had an issue with shipping of MMR.. And Doug and Joe Newhart were superstars in fixing my issue. I cannot recommend CGC enough...

#1315 5 years ago

I also had small issue with too short wires from the topper. For me, the connectors were getting hung-up on the topside of the cabinet thru hole. Once cleared, I had enough slack to make the connection, but JUST enough.

#1316 5 years ago
Quoted from chrisnack:

BTW here is the connector i had issues with. It was about 1" too short. We pulled the topper off and snipped all the wires ties to get any available room and it was still short, so we moved the board. FYI for CGC.

That's absolutely ridiculous it was so far off. Don't they check these things? I guess I never bought a NIB machine but if mine comes with all sorts of problems I'll be pretty irritated.

#1317 5 years ago
Quoted from Miknan:

That's absolutely ridiculous it was so far off. Don't they check these things? I guess I never bought a NIB machine but if mine comes with all sorts of problems I'll be pretty irritated.

Not sure... it was a simple fix so i don't mind. Compare a new CGC versus a Stern or anything else, not even close to how they are delivered. CGC does a fantastic job on the packaging.

21
#1318 5 years ago

Hello:

A lot equipment has been shipped to North American customers over the past week and half. We will continue to pump out the AFMR LE’s strong for the remainder of the year. On behalf of the entire CGC team, we want to wish all of our customers in the US a very happy Thanksgiving weekend.

Best regards

Doug Skor

#1319 5 years ago

Happy Thanksgiving CGC_DougS. Our MMR is getting quite the work out by our extended family. Can’t wait for AFM to get here.

#1320 5 years ago

You guys rock Doug, I'm supposed to be getting mine sometime this week, beyond excited!

#1321 5 years ago
Quoted from chrisnack:

My game has a F8 switch warning, which looks like "upper left flip opto" but i don't see a location listed in the manual.

One of two optos on the flipper button opto board.

LTG : )

#1322 5 years ago
Quoted from LTG:

One of two optos on the flipper button opto board.
LTG : )

Thanks, the error went away after a couple days, never got around to digging into it, but haven't seen it in the last couple boot ups.

#1323 5 years ago
Quoted from chrisnack:

Thanks, the error went away after a couple days, never got around to digging into it, but haven't seen it in the last couple boot ups.

Just kidding have an F6 and F8 error now...

#1324 5 years ago
Quoted from chrisnack:

Just kidding have an F6 and F8 error now...

Sounds like the opto interrupter isn't doing a good job. May need adjusting or bending.

LTG : )

#1325 5 years ago
Quoted from LTG:

Sounds like the opto interrupter isn't doing a good job. May need adjusting or bending.
LTG : )

I looked at the boards, it's all plastic, so not sure how much bending I can do. Any other ideas or should i open a ticket on it?

#1326 5 years ago

When do you anticipate switching production back to the AFM special edition? Put my deposit in for one over Thanksgiving break.
Thanks!

#1327 5 years ago
Quoted from PolePosition:

When do you anticipate switching production back to the AFM special edition? Put my deposit in for one over Thanksgiving break.
Thanks!

Once they finish the remaining 500 LE's i would imagine, unless they run more MMr.

#1328 5 years ago

Is cactus canyon next?

#1329 5 years ago
Quoted from Multiballmaniac1:

Is cactus canyon next?

Next will be unveiled at TPF next year.

LTG : )

#1330 5 years ago

AFM LE# 516 is set up and playing tonight after being delivered today.

Many Thanks to Greg at Pinball Pro in Oakland Neb. for handling the distribution.
He was fantastic to deal with and the best kept secret in the Midwest.

The folks at CGC did a great job building and packing.
Many Thanks to Doug!

This really is a smoooooth playing game!!!

3 weeks later
36
#1331 5 years ago

Hello Everyone!

This year blew by for me and I can’t believe we are knocking on the door of Christmas / New Year’s 2018. We accomplished many great things at CGC this year. Most notably, I believe we are assembling / shipping an amazing product and we are hitting the promised timelines that we have made. The past many few weeks have insane with all that we have been shipping, considering all the various products that we produce.

Update:
1. Overall our games are performing amazingly. However, there has been a small number of reported concerns, on very recently produced games, of the balls trajectory as is comes out of the shooter lane. This really came to light as people opened tickets and we were able to piece to together the problem. By Monday morning our engineering and production team were working on a fix. Let me be clear, there are no failures; rather, the ball on these games comes out of the shooter lane and does not properly travel to the gate or around the orbiter loop. As mention several times, we work very methodically here at CGC. It might take a few days before we release the correction. Regardless, it will be an easy correction and we will post it on our service portal.
2. In the week of Christmas, we are scheduled to switch over in building out a handful of overseas containers. Shortly after the first of the year, we will return to North American production. The remainder of the LE’s will be produced and then it will be all SE’s and CE’s to follow.
3. By February we will have completed nearly 1,500 AFMR games, and with then return back to another small run of MMR.
4. We are still working on the MMR display/speaker panel upgrade. It’s not as simple as one might think and in order to it correctly, it going to take some time. More on this to come in 2018.
5. We will unveil Pin #3 at the Texas Pinball Festival in March.

From your friends at CGC, we wish you all a great holiday season with your families.

Regards,

Doug Skor

#1332 5 years ago

CGC_DougS Best wishes for Christmas and the New Year to you and all the team at CGC - my AFMr arrives Friday and I can't wait. Looking forward to another great year of CGC pinballs! Look forward to seeing you at EAG here in London

Neil.

#1333 5 years ago

Merry Christmas and Happy New Year Doug! Thanks for your excellent communication. Looking forward to receiving my AFMr LE the day after Christmas, and can’t wait for the reveal of remake #3 at TPF!

#1334 5 years ago

Hi Doug,

My afmrle is coming tomorrow.
Are you planing to build Mmr standards with the big lcd screen ?

Thanks for the remakes,they are well done

Hope that ccr is next

Merry Xmas and happy new year

#1335 5 years ago

4. We are still working on the MMR display/speaker panel upgrade. It’s not as simple as one might think and in order to it correctly, it going to take some time. More on this to come in 2018.

Quoted from sirlonzelot:y afmrle is coming tomorrow.
Are you planing to build Mmr standards with the big lcd screen ?

Answered!

#1336 5 years ago

my understanding is that this an upgrade, so not sure if they will build standards that come with the big lcd

#1338 5 years ago

Merry Christmas all ..

Thanks for raising the bar CGC...

#1339 5 years ago
Quoted from NeilMcRae:

my AFMr arrives Friday and I can't wait.

Quoted from sirlonzelot:

Hi Doug,
My afmrle is coming tomorrow.

Mine arrives on Friday also! What are the chances - opposite sides of the planet and all arriving on the same day. Must be Aliens involved.

#1340 5 years ago

Keep up the GREAT work Doug and Team at CGC! We got both MMR and AFM SE in the past few months and LOVE THEM! Time to start saving for #3 and a screen upgrade for MMR.

#1341 5 years ago

Screen upgrade might be pricey, Having the color DMD now ill more then likely keep that money towards game 3. Cant wait to see what it is, everyone has been speculating all year.

#1342 5 years ago

Mine will arrive Saturday. Can’t wait to officially join the club! Thanks for all the effort in keeping us updated Doug - greatly appreciated!

#1343 5 years ago
Quoted from CGC_DougS:

4. We are still working on the MMR display/speaker panel upgrade. It’s not as simple as one might think and in order to it correctly, it going to take some time. More on this to come in 2018.

Oh, while you're at it, please make it compliant with original WPC95 MM as well

#1344 5 years ago
Quoted from CGC_DougS:

Hello Everyone!
This year blew by for me and I can’t believe we are knocking on the door of Christmas / New Year’s 2018. We accomplished many great things at CGC this year. Most notably, I believe we are assembling / shipping an amazing product and we are hitting the promised timelines that we have made. The past many few weeks have insane with all that we have been shipping, considering all the various products that we produce.
Update:
1. Overall our games are performing amazingly. However, there has been a small number of reported concerns, on very recently produced games, of the balls trajectory as is comes out of the shooter lane. This really came to light as people opened tickets and we were able to piece to together the problem. By Monday morning our engineering and production team were working on a fix. Let me be clear, there are no failures; rather, the ball on these games comes out of the shooter lane and does not properly travel to the gate or around the orbiter loop. As mention several times, we work very methodically here at CGC. It might take a few days before we release the correction. Regardless, it will be an easy correction and we will post it on our service portal.
2. In the week of Christmas, we are scheduled to switch over in building out a handful of overseas containers. Shortly after the first of the year, we will return to North American production. The remainder of the LE’s will be produced and then it will be all SE’s and CE’s to follow.
3. By February we will have completed nearly 1,500 AFMR games, and with then return back to another small run of MMR.
4. We are still working on the MMR display/speaker panel upgrade. It’s not as simple as one might think and in order to it correctly, it going to take some time. More on this to come in 2018.
5. We will unveil Pin #3 at the Texas Pinball Festival in March.
From your friends at CGC, we wish you all a great holiday season with your families.
Regards,
Doug Skor

You guys are awesome! Thanks for all you do. Happy Holidays

#1345 5 years ago

Outstanding communication overall and on the shooter lane correction....nice to know you guys jump on all issues. Love my Afmr and this type of quality game and service will make me save my pennies for a future remake. Happy holidays!

#1346 5 years ago

Awesome on the shooter plunger.

The minute I can pre-order the screen for MMr you will have my money!

#1347 5 years ago
Quoted from CGC_DougS:

1. Overall our games are performing amazingly. However, there has been a small number of reported concerns, on very recently produced games, of the balls trajectory as is comes out of the shooter lane. This really came to light as people opened tickets and we were able to piece to together the problem. By Monday morning our engineering and production team were working on a fix. Let me be clear, there are no failures; rather, the ball on these games comes out of the shooter lane and does not properly travel to the gate or around the orbiter loop. As mention several times, we work very methodically here at CGC. It might take a few days before we release the correction. Regardless, it will be an easy correction and we will post it on our service portal.

I notice that there is a big gap between the shooter lane metal and the orbit metal, see picture.

For testing I fix them with two small stripes of Mylar.

After that every ball makes it form the shooter lane around the orbit.

93A09089-DC9E-4FFC-9E6A-1AA5B564D06F (resized).jpeg93A09089-DC9E-4FFC-9E6A-1AA5B564D06F (resized).jpeg

624FDB9C-BB85-45EA-B810-BCF205E7E28D (resized).jpeg624FDB9C-BB85-45EA-B810-BCF205E7E28D (resized).jpeg

13
#1348 5 years ago

Dear CGC customers:

Let me begin by wishing you all a very happy, successful New Year.

AFMR ONLY:
As I mentioned to a customer on the phone today, when it comes to service, we don’t necessarily have all the answers. As we move forward, it takes a collection of service tickets before we can piece together a trend that then leads to a resolution. In all cases, we at CGC are committed to correcting these concerns. We discovered a software glitch in the PIC that controls our solenoid driver board. While you might try setting down the power on your flippers, the fact remains that these settings are currently having little to no change on the flippers. Our software team has already corrected the problem, and we are testing the new software with a few select customers. Before we do any massive distribution, we want to thoroughly test the update. This might take a few more weeks, and we ask that you be patient as we start to distribute the PIC’s. In the meantime, there will be NO need for you to enter a service ticket at this time in order to obtain the update. Please wait for further instructions. However, we are going to ask that all customers immediately return their software settings to DEFAULT. We have found that if you are using the lower range of settings that it is likely that you will blow one of the FET’s on the Solenoid Driver Board.

More to come.

Thank you!

Doug Skor

#1349 5 years ago

Done, and thanks for the heads up! But now my auto plunger if messed up again. It only got the ball around to the super skill shot on minimum.

Looking forward to the update.

#1350 5 years ago

thanks Doug. happy new year!

Promoted items from the Pinside Marketplace
$ 200.00
Gameroom - Decorations
Duke Pinball
Decorations
$ 25.00
Cabinet - Decals
Pin Music Plus
Decals
$ 54.99
Cabinet - Shooter Rods
Lighted Pinball Mods
Shooter rods
$ 12.95
Playfield - Other
Hookedonpinball.com
Other
From: $ 12.00
Flipper Parts
Precision Pinball prod.
Flipper parts
13,750
Machine - For Sale
Littleton, CO
$ 399.00
Cabinet - Decals
Mircoplayfields
Decals
$ 55.00
Playfield - Protection
Duke Pinball
Protection
Wanted
Machine - Wanted
Plantsville, CT
From: $ 1.00
Playfield - Other
Rocket City Pinball
Other
$ 100.00
Gameroom - Decorations
The Flipper Room
Decorations
$ 16.95
Playfield - Protection
ULEKstore
Protection
$ 219.00
Gameroom - Decorations
Lit Frames
Decorations
$ 15.00
Cabinet Parts
Mödley Crüe
Cabinet parts
From: $ 11.00
$ 54.99
Cabinet - Shooter Rods
Lighted Pinball Mods
Shooter rods
$ 15.00
Cabinet - Sound/Speakers
Gweem's Mods
Sound/Speakers
$ 84.99
Cabinet - Armor And Blades
FlyLand Designs
Armor and blades
$ 129.00
Playfield - Toys/Add-ons
Lermods
Toys/Add-ons
$ 399.95
Lighting - Led
Pin Stadium Pinball Mods
Led
$ 50.00
Playfield - Protection
Duke Pinball
Protection
From: $ 31.00
Flipper Parts
Precision Pinball prod.
Flipper parts
$ 200.00
Gameroom - Decorations
Duke Pinball
Decorations
$ 35.00
Cabinet - Other
Rocket City Pinball
Other
$ 119.99
Cabinet - (Alt) Translites
FlyLand Designs
(Alt) Translites
From: $ 33.00
Gameroom - Decorations
Rocket City Pinball
Decorations
From: $ 55.00
Gameroom - Decorations
Pinball Photos LLC
Decorations
$ 39.50
Cabinet - Sound/Speakers
Pinball Haus
Sound/Speakers
14,500
Machine - For Sale
Renton, WA
Hey modders!
Your shop name here
There are 1,566 posts in this topic. You are on page 27 of 32.

Reply

Wanna join the discussion? Please sign in to reply to this topic.

Hey there! Welcome to Pinside!

Donate to Pinside

Great to see you're enjoying Pinside! Did you know Pinside is able to run without any 3rd-party banners or ads, thanks to the support from our visitors? Please consider a donation to Pinside and get anext to your username to show for it! Or better yet, subscribe to Pinside+!


This page was printed from https://pinside.com/pinball/forum/topic/cgc-pinball-production-update/page/27?hl=cgc_dougs and we tried optimising it for printing. Some page elements may have been deliberately hidden.

Scan the QR code on the left to jump to the URL this document was printed from.