Quoted from Heretic_9:Again, WHAT "double ring config." is supposed to prevent this ??
You see the black rubber ring stretched across the 4 posts (5 in your pic, looks like it goes around the back one)?
Put an additional rubber ring stretched across those posts UNDERNEATH where your current one is. In most cases, it does not interfere with the drops dropping, but it helps prevent a ball from sitting where you have it sitting in your pic. It also prevents balls from going under plastics, but that's not the issue in your case since there's more posts there.
Quoted from Heretic_9:They were installed by a very experienced tech. I think the heights when they pop back up are quite standard and as intended.
They need to sit a bit proud from the playfield when they are DOWN. This way there's a little bit of a ramp on the drop so the ball tends to not sit there.
Some people have gone to extremes on games and added a piece of wood in between the drops so the ball can't catch there either; I wouldn't do that solution.