Quoted from Quadrat:

Coming from a mgf company. I would not give an update in a forum. Part of the problem is that you're told two more weeks before they can get some needed parts (or whatever is the date was)from one vendor. You share that info or give an updated schedule based on that. Now they come back and say the two weeks is more like three to five weeks, now you have egg on your face. Now whatever you say to the group some will not believe you. Damn if you do damn if you don't. Best way to get an answer is go direct to Doug or Ryan. I not saying you'll get anything but I think you will have a better chance. Likely the answer would be something like, We're waiting on parts, vendors not making promised dates. Can't give good updated schedule at this time. Please know we're doing everything we can to give the best product to our customers.

Quoted from Tallon:

No, I’m not missing the point. YOU FEEL like your ENTITLED to information because YOU FEEL like they owe you something more then the product when it’s ready.
YOUR NOT. NO ONE HERE IS unless your an investor in CGC.
Are you fully understanding my point? Take your entitlement and settle down. Leave the manufacturer and your distributor alone and wait for the announcement that games are shipping.
If you read everything I posted about delays instead of what you wanted to, you would have gotten to the point about finding a problem that needed to be fixed. Understand that is pure speculation but if that’s happened, then the delays in shipment from chime would definitely come into play and be COMPLETELY beyond CGCs control.

Quoted from explosiveegg:

I disagree with you.
There is more to a sale than a product exchanging hands, and it is common courtesy to inform someone when you make a change to a plan that effects someone.
When you order something off of Amazon, and they push back the date, they let you know that the date was pushed back. This is standard practice, if something you're expecting is delayed, they update you.
As an extreme example. If you hire a company to plow your driveway and set the time for Monday, and their plow broke down so they won't be able to do it until another day, should they update the customer? According to the logic you presented, as the customer, all you are paying for is a driveway plow service and if that date gets pushed, it's not up to the service provider to let the customer know.
If you are selling a good or a service, you can't know how that delay will affect your customer. They're tying up a decent chunk of change for people who need to keep things set aside for this and you also can't know how a time delay could affect someone. Which is why they SHOULD let people know.
Nobody here is blaming CGC for the delays. We all know they want to get the games off the line as much as we do. However, they should let people know who if things are going to take longer than initially presented.
In my opinion all they should say is something along the lines of:
"Hey, we know you're all very excited to get your hands on your games, unfortunately, a part we were expecting to have and need to complete the games has been delayed. We're working through this limitation and are still building what we can in the meantime. We will no longer be able to hit our expected date and will give you a new date when we have more information. Sorry for the delay and thank you for your support."
I'm not saying that they should provide specifics to the delay. Just that a 5-minute typed up message acknowledging that a delay has occurred would go a long way as a courtesy.

Quoted from Quadrat:

Coming from a mgf company. I would not give an update in a forum. Part of the problem is that you're told two more weeks before they can get some needed parts (or whatever is the date was)from one vendor. You share that info or give an updated schedule based on that. Now they come back and say the two weeks is more like three to five weeks, now you have egg on your face. Now whatever you say to the group some will not believe you. Damn if you do damn if you don't. Best way to get an answer is go direct to Doug or Ryan. I not saying you'll get anything but I think you will have a better chance. Likely the answer would be something like, We're waiting on parts, vendors not making promised dates. Can't give good updated schedule at this time. Please know we're doing everything we can to give the best product to our customers.

Quoted from Yelobird:

I'll bet if we All call #LTG he will tell us!

Quoted from Tallon:

No, I’m not missing the point. YOU FEEL like your ENTITLED to information because YOU FEEL like they owe you something more then the product when it’s ready.
YOUR NOT. NO ONE HERE IS unless your an investor in CGC.
Are you fully understanding my point? Take your entitlement and settle down.

Quoted from LTG:

I did mention my old internet phone has been replaced with a Google phone. So phones to reach me are back up to four.

Quoted from jfh:

Jeez - did someone piss in your Wheaties this morning?
No one here is entitled or acting entitled. No one wants to litigate why there is a delay or get into a back and forth about every little detail.
A status update is just that. A simple courtesy to customers.
And besides - this is a hype thread. Capitalize on our excitement.
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Quoted from pch3727:

Bingo. No soap boxes or anger, we literally just want some sort of communication on the status of the pin.

Quoted from jfh:

Jeez - did someone piss in your Wheaties this morning?
No one here is entitled or acting entitled. No one wants to litigate why there is a delay or get into a back and forth about every little detail.
A status update is just that. A simple courtesy to customers.
And besides - this is a hype thread. Capitalize on our excitement.

Quoted from MrMikeman:

You don't need Doug_Duba for an update.
We all know the update they *would* tell us: "Sorry guys we are having a supply chain issue. Games are still being built as much as possible until we get "the part". We don't have an estimate unfortunately given the shipping backlog at our ports of entry. As soon as we get the part we will let everyone know that their games are shipping soon."
And we'd be back to square one with not knowing when we get our games and many pinsiders would be bitching on how CGC should have planned better and/or clamoring for more details because it's a lot of money they will be spending and they HAVE TO KNOW!

Quoted from jfh:

It’s pretty obvious you have missed the point.

Quoted from MrMikeman:

You don't need Doug_Duba for an update.
We all know the update they *would* tell us: "Sorry guys we are having a supply chain issue. Games are still being built as much as possible until we get "the part". We don't have an estimate unfortunately given the shipping backlog at our ports of entry. As soon as we get the part we will let everyone know that their games are shipping soon."
And we'd be back to square one with not knowing when we get our games and many pinsiders would be bitching on how CGC should have planned better and/or clamoring for more details because it's a lot of money they will be spending and they HAVE TO KNOW!

Quoted from MrMikeman:

Those of us who actually have bought a NIB CGC game previously have seen this before. It didn't ruin our lives. We eventually all got our games and life goes on. I get the excitement. An update to say "we don't know when they will ship" is pointless. We already know that.

Quoted from MrMikeman:

Let's agree to disagree.

Those of us who actually have bought a NIB CGC game previously have seen this before. It didn't ruin our lives. We eventually all got our games and life goes on.

Quoted from Tallon:

because YOU FEEL like they owe you something more then the product when it’s ready.

Quoted from RTS:

He never said any such thing. You just made it up.
Maybe you really don't understand his point.

Quoted from MrMikeman:

Let's agree to disagree. Go to the MMr thread from Oct 2019 until June 2020. Same complaints and redundant whining about CGC being late and silent and folks wanting updates. When they did get an update from CGC it made things even worse with more whining and questions and dumb-ass suggestions.
Those of us who actually have bought a NIB CGC game previously have seen this before. It didn't ruin our lives. We eventually all got our games and life goes on. I get the excitement. An update to say "we don't know when they will ship" is pointless. We already know that.

Quoted from Tallon:

No, I’m not missing the point. YOU FEEL like your ENTITLED to information because YOU FEEL like they owe you something more then the product when it’s ready.
YOUR NOT. NO ONE HERE IS unless your an investor in CGC.
Are you fully understanding my point? Take your entitlement and settle down. Leave the manufacturer and your distributor alone and wait for the announcement that games are shipping.
If you read everything I posted about delays instead of what you wanted to, you would have gotten to the point about finding a problem that needed to be fixed. Understand that is pure speculation but if that’s happened, then the delays in shipment from chime would definitely come into play and be COMPLETELY beyond CGCs control.

Quoted from Tranquilize:

My hope is for zero update and games shipped without toppers. Then an update that toppers are coming soon. Nothing more.

Quoted from Tallon:

Ok and if there is a problem “with the milk”? Then at best you have thousands of people wanting to know if there milk is ok? Was the milk thrown away? Did they just run out of milk? Why can’t they just get more milk? Etc. Meanwhile if we just all settle down a bit and understand what’s going on in the world right now, not just what is in our personal lives, everything will be better. They missed a date, don’t press them for another date because that’s what we are talking about. SOME PEOPLE want another date so they can crawl up on their soap box and loose their minds. Just let them make the game and be happy when it gets here. It’s worth the wait

Quoted from PtownPin:

Well I've seen this movie three times so I'm pretty well versed in CGC timelines.

Quoted from PtownPin:

I could actually see this happening, which wouldn't be the end of the world

Quoted from MrMikeman:

Short memory then? This exact thing happened with the Royal Edition. Topper parts were missing. CGC would not ship the games incomplete.

Quoted from Zukidog:

The longer that clear coat can cure the better IMO. Cause once it's in my room I'm turning that sucker on.

Quoted from Zukidog:

The longer that clear coat can cure the better IMO. Cause once it's in my room I'm turning that sucker on. CGC, take your time.

Quoted from DakotaMike:

The phrase, "No, you're not wrong, but you're an asshole." Comes to mind with this post! In this case you're both wrong AND an asshole but same point. No offense!
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People that keep saying just chill and it'll come when it comes sure are lucky. I'm both space and budget limited, so for something to come in, something else usually has to go. It'd be nice to know if games were shipping this month or if it was for sure gonna be several more months. Helps with planning and budgeting. Nothing "entitled" about wanting to plan out expensive purchases or pinball machine moves.

Quoted from RyanStl:

I hate it when they run out of milk.

Quoted from Tallon:

Especially if your late and you watch the last chocolate milk go. I hate that!

Quoted from pch3727:

Alright champ. Please tell us how entitled we are today. Start your weekend strong.

Quoted from Tallon:

Go keyboard commando someone else.

Quoted from Tallon:

an original MMr

Quoted from Krupps4:

Look who is talking

Quoted from jfh:

An original remake of an original. Head explodes.

Quoted from Tallon:

Go lay down by your dish. Men are talking