Quoted from WizardsCastle:In my experience...
JJP had slow service, but had problematic games due to the huge amount of stuff they put in their games. When I bought Dialed In however, and had my issues, Jack personally called me and went way above and beyond to get me sorted out. Best experience I've had. But the company may have since changed.
Spooky has really friendly and quick service, but their product is cheap and uninspired. I know loads of fans will disagree, but aside from there playfields (which are definitely durable) the build quality of the games themselves are the worst I've ever seen. My TNA and R&M all sound hollow and clunky when they're played, and they put barely anything into the games. It's as though they just grab a few random parts of the shelves at Pinball Life and quickly whip a game together.
CGC was the best of both quality and service. They offered really good (not great) service, and I feel like the games are made exceptionally well, and have lots in them. Really good value IMO. My MMr was rock solid, and I still have my AFMr and have had almost no issues.
No need to mention Stern. We all know they just pump these titles put, but I will say, the Elwin games are an exception. I have owned them all so far, 2 are still here bolted to the floor, and I'll likely buy every game he put out because I know they'll be fun, challenging, and creative.
Just my thoughts...
Yep. The trick with new Sterns is to put a 25 pnd weight in the cab. Then it doesn't feel like a wobbly picnic table when you play.
Jjp has fallen to the worst in service and quality.