I just placed an order with Marco and wow! great service. It has taken along time for them to get where they are with the customer service, but I was satisfied. I contacted them by phone and explained the whole Canada thing. And they explained that they implemented a new policy; if your order is over $250 US they will do in house shipping to the US. I placed an order and within 24 hours had a shipping quote, an invoice and had the parts shipped out. now we wait to see how long it takes to get here. But as of right now, I am quite satisfied with their changes.
and if it is split between 2-4 guys (which it was) that's super cheap... should be about $20-25 Canadian per person! im ok with that.
I built the cart and then phoned. I talked to ryan who informed me of the changes, and explained it to me. I couldnt complete the transaction online, but on the phone he saw my order(because i was logged into my marco account) and he took over. He said he would handle it from there and i would recieve and email confirming my order and they would email me a quote for the order with shipping. Within 24 hours i recieved an email showing my order and a shipping price. I responded with ‘i approve’ and within an hour or two i recieived a paypal notification to pay the amount. Within 30 minutes of me sending payment i recieved another email saying my package has shipped. I was quite surprised and very satisfied.
I mean lets be honest, marco didnt set the bar too high the last couple years, but this transaction sure seemed like a step in the right direction!
Quoted from jedi42:
So what would the shipping cost have been under their global shipping if you hadn't of phoned? As in, how much did this save you?
I checked that out this morning :
Priority Mail 2-3 Weeks $106.99 USD
UPS Expedited 4-7 Days $123.99 USD
UPS Saver 3-5 Days $129.99 USD
Quoted from DW3000:So is this a standard thing now, or was this a special circumstance they did because you’d called? I have a fairly big order I’m planning on putting in sometime soon, so I just phone and that’s that? This is great news by the way!
I just emailed Ryan, he said he will send me something by the end of the day to post here.
INTERNATIONAL CUSTOMER PROGRAM
We are able to save you money on shipping for your orders of $250 USD or more.
-Customer Outside of the U.S.
-Orders of $250 or more
What do I need to do?
Create an account on MarcoSpecialties.com if you don’t have one.
Login to your account.
Place the items you wish to order in your cart (make sure they don’t show as Out of Stock).
E-mail Sales@MarcoSpec.com and be sure to include:
-Subject Line: International Order Request
-Your shipping address
-Total cost of the order (USD, not including any shipping charges)
-Your user login
-Your preferred method of payment: Paypal/Credit Card (if Credit Card is preferred please make sure it
is saved on your online account).
You may copy the below information into your e-mail to save you time:
International Order Request
Total Cost (USD):
What will Marco Specialties do?
We will quote the shipping costs directly from us which will save transit time and money for our international
customer base. Once you have approved the shipping method we will send a Paypal invoice or charge your
Your order will be shipped as soon as we receive the payment.
Quoted from toasterman04:
i will update how it shipped, and how long it takes as well
HOLY CRAP!!!! well, they shipped Fedex and IT ARRIVED TODAY! even the tracking info said it was estimated to be delivered tomorrow which I didn't believe!
Feb 7 - Feb 14 = 7 days.... and no DUTY
I am very very satisfied and will for sure be doing it this way from now on!!
Quoted from Astill:
you are in for a surprise, there will be duty and hefty fees. fed ex likes to surprise you with a hefty bill weeks after delivery. i had a flat envelope of stickers from pbr. fed ex left them in my mailbox , then i received a $100 bill on the mail including a $50 processing fee.
( this is as close as tou can get for a getting f****d emoji)
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