Quoted from joekiss:Im through with the KISS premium. The Gene head is just an awful awful feature that just completely ruins the game. I bought mine NIB from a distributor and Im done with it. I don't want to call stern anymore and play phone tag with a tech I don't want to keep adjusting my $6000+ new machine. Im through. Maybe I should have waited but this is a loser. Anybody ever return a NIB?? And yes I cant recommend a KISS. The Gene head shoots STDM EVERY TIME and also gets hung up. Awesome having friends and family over and keep having to take the glass off and use a magnet to get the ball out when it gets hung up in the awful Gene head. I started just leaving the glass off. Also the drain lanes are tied with STTNG as most active. Ill go back to Judge Dredd...
I understand that sometimes if you get so frustrated with a game, for whatever reason, there's just no going back. Your distributor may give you a trade in, but you would probably get better value selling it privately. Either way you won't get all your money back. There maybe should have been more adjustability designed into the kickout (other than the kickout power). The right lane is quite open so I moved the post to the middle spot, just like the left side.
Rob